Business Recovery Specialist

2 weeks ago


Fitchburg, Massachusetts, United States Roessel Joy Full time
Job Title: Collections Specialist

A leading manufacturing company is seeking a skilled Collections Specialist to join their team. This role will involve primarily email outreach and utilizing the company's collections portal to effectively manage and resolve outstanding accounts.

Key Responsibilities:
  • Establish and maintain positive relationships with customers to collect overdue payments
  • Negotiate payment plans and settlements with debtors to ensure timely resolution of outstanding balances
  • Perform thorough account reconciliation and analysis to identify discrepancies and optimize collection processes
  • Accurately maintain records of all collection activities and provide regular updates to stakeholders
  • Collaborate with internal teams to resolve billing discrepancies and improve collection processes
Requirements:
  • Proven experience in collections or a related field, with a strong understanding of account reconciliation and debits/credits processes
  • Excellent negotiation and communication skills, with the ability to persuade debtors to make payments
  • Strong analytical and problem-solving skills, with the ability to analyze complex accounts and identify opportunities for improvement
  • Proficient in using collection software and Microsoft Office Suite, with the ability to work independently and meet collection targets
  • Exceptional organizational and time management skills, with the ability to prioritize tasks and manage multiple deadlines


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