Director of Call Center Operations
3 weeks ago
We are seeking a highly skilled Director of Call Center Operations to join our team at Lincare Holdings. As a key member of our operations team, you will be responsible for leading day-to-day call center activities, monitoring and evaluating key performance indicators, and implementing strategies to improve efficiency and customer satisfaction.
Key Responsibilities:- Call Center Leadership: Lead and manage a high-performing call center team, fostering a culture of excellence, accountability, and continuous improvement.
- Performance Analysis: Analyze and evaluate key performance metrics, including call volume, abandon rates, and customer satisfaction, to identify areas for improvement and develop data-driven solutions.
- Process Optimization: Develop and implement process improvements to increase efficiency, reduce costs, and enhance customer experience.
- Team Development: Coach, mentor, and develop call center staff to ensure they have the skills and knowledge needed to excel in their roles.
- Experience: 3-5 years of experience in workforce management or a related field, with a proven track record of success in call center operations.
- Education: Bachelor's degree in business or a related field, or equivalent experience in workforce management.
- Skills:
- Strong leadership and communication skills
- Ability to analyze complex data and develop strategic recommendations
- Excellent problem-solving and critical thinking skills
- Experience with workforce optimization software and tools
The estimated annual salary for this position is $85,000 - $110,000, depending on experience and qualifications.
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Director of Rehabilitation Center
7 days ago
Clearwater, United States BayCare Health System Full timeAt BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a...
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Call Center Agent
4 days ago
Clearwater, Florida, United States Handyman Roofing Full timeJob Summary:We are seeking a Call Center Agent to join our team at Handyman Roofing. As a key member of our customer service team, you will be responsible for handling inbound and outbound calls, providing exceptional service to homeowners, and ensuring smooth operations.About the Role:Handle incoming calls from homeowners, addressing their inquiries and...
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Medical Call Center Representative
6 months ago
Clearwater, United States The LaSalle Group Full timeLaSalle Network is currently partnered with one of the nation's leading Revenue Cycle Management companies in St. Cloud, Minnesota. Our client is hiring a number of Medical Call Center Representatives to support their growing business and new clients. This is a brand new, state of the art facility with ample opportunity to grow your career! Medical Call...
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Director of Rehabilitation Center
4 days ago
Clearwater, United States BayCare Health System Full timeAt BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a...
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Senior Clinical Operations Director
3 weeks ago
Clearwater, Florida, United States Evara Health Full timeEvara Health, a not-for-profit healthcare organization serving the community for over 40 years, is seeking a Senior Clinical Operations Director to oversee and lead administrative and daily operations across its 15+ locations in Pinellas County, FL.Job OverviewThe successful candidate will be responsible for ensuring compliance with Evara's standards as well...
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Call Center Clinical Nurse
3 days ago
Clearwater, Florida, United States AccentCare Full timeTransform Lives as a Call Center Clinical Nurse with AccentCareJoin our team of dedicated professionals as a Call Center Triage Nurse, and be part of a movement that's changing the face of healthcare. At AccentCare, we're not just providers of care – we're advocates for people, promoting wellness, dignity, and respect. If you're driven by a passion for...
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Medical Call Center Specialist
4 days ago
Clearwater, United States BayCare Health System Full timeBecome a part of our mission to deliver exceptional patient care and service as a Radiology Call Center Representative at BayCare Health System. We're looking for a detail-oriented and organized individual to join our team.This role requires a strong understanding of medical terminology and excellent communication skills. You'll be responsible for managing...
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Call Center Representative
2 months ago
Clearwater, United States CHS Inc Full time**Overview** **_________________________________________________________________________________________________** **Call Center Representative | Member and Provider Services Representative** **Clearwater, FL** **_________________________________________________________________________________________________** + **VERY competitive pay/compensation package**...
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Director of Rehabilitation Center
5 days ago
Clearwater, United States BayCare Health System Full timeAt BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation...
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Radiology Call Center Representative
2 months ago
Clearwater, United States BayCare Health System Full time**Join the team that is revolutionizing health care BayCare Health System** Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy thats built on a foundation of...
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Ambulatory Surgery Center Operations Manager
2 weeks ago
Clearwater, United States Clearwater Endoscopy Center Full timeJob OpportunityWe are seeking an experienced Ambulatory Surgery Center Operations Manager to lead our Joint Commission Accredited Endoscopy Center in Clearwater, Florida.Estimated Salary: $90,000 - $120,000 per year, depending on experience.Job Description:As a key member of our team, the Operations Manager will be responsible for ensuring the facility meets...
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Director of Operations
1 month ago
Clearwater, United States Staffworks Group Full timeJob Opportunity: Director of Operations – Residential Roofing CompanyAre you a seasoned leader with a passion for transforming operations and driving growth? Do you have a deep understanding of the roofing industry and a track record of helping companies thrive? If so, we have an exciting opportunity for you to join a rapidly growing, $22M roofing company...
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Customer Service Advisor
2 weeks ago
Clearwater, United States WSSC Water Full timePosting DetailsPosition Information Functional Title Customer Service Advisor (Call Center ) - Spanish Speaking Recruitment Category Type Standard Functional Category Customer Service Grade UO.07 FLSA Status Non-Exempt Requisition Number 25-0125 Number of Vacancies 5 Job Level Non-Management Job Code N/A Job Description SummaryOrganization Name Customer Care...
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Pediatric Nursing Director
3 weeks ago
Clearwater, Florida, United States Evara Health Full timeEvara Health seeks a highly skilled Pediatric Nursing Director to oversee and lead the administrative and daily operations at all of our Pediatrics locations. This pivotal role is responsible for ensuring compliance with Evara's standards, as well as federal, state, and local regulations, while fostering evidence-based outcome management practices.Key...
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Fitness Operations Director
2 weeks ago
Clearwater, Florida, United States Planet Fitness Full timeJob Description:The Fitness Operations Director will be responsible for overseeing gym operations to ensure an exceptional member experience and a financially successful club.Key Responsibilities:Team Management: Lead a team of employees in a positive and motivating manner, providing continuous training and development opportunities.Customer Service: Create...
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Lead Nursing Services Director
3 weeks ago
Clearwater, Florida, United States Kensington Gardens Rehabilitation & Nursing Center Full time**Job Summary:**We are seeking a highly skilled and experienced Registered Nurse to lead our nursing services team at Kensington Gardens Rehabilitation & Nursing Center.Salary: $85,000 - $110,000 per yearAbout the Job:The Lead Nursing Services Director will be responsible for overseeing the daily operations of our nursing department, ensuring that our...
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Director of Patient Admission Services
4 days ago
Clearwater, Florida, United States AccentCare Full timeUnlock Your Potential as a Director of AdmissionsAt AccentCare, we empower our leaders to grow and thrive in a dynamic, compassionate work environment. As a Director of Admissions, you will be responsible for guiding a team of professionals and utilizing your mentoring and motivational skills to drive success. With a strong focus on patient-centered care, we...
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Assistant Director of Nursing Pediatrics
4 weeks ago
Clearwater, United States Evara Health Full timeJob DescriptionJob Description Do you want to make a difference in the community?Are you looking to further your career in healthcare?Do you want to be part of a growing organization?Evara Health has been serving the community for over 40 years. We are a not-for-profit healthcare organization with 15+ locations throughout Pinellas County FL! The Assistant...
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Customer Service
4 months ago
Clearwater, United States Insurance Administrative Solutions Full timeAbout Insurance Administrative Solutions Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging...
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Deputy Director Administrative Services
6 months ago
Clearwater, United States Pinellas County FL Full timeDeputy Director Administrative Services Location: Clearwater, Fl Pinellas County Government is seeking a highly motivated and diversely qualified individual to assist managing the day-to-day activities associated with the Department of Administrative Services. The Department of Administrative Services is a diverse internal services department of...