Customer Service Associate

5 days ago


Pontiac, Michigan, United States United Wholesale Mortgage Full time

Overview

United Wholesale Mortgage (UWM) is a leading provider of mortgage financing solutions, and we're seeking highly motivated individuals to join our team as Welcome Associates. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients, helping them achieve their dreams of homeownership.

Job Description

We're looking for individuals who possess excellent communication skills, a strong desire to learn, and the ability to work effectively in a fast-paced environment. In this role, you will be responsible for using your initiative to obtain and provide information, establishing and maintaining relationships with internal and external clients, and learning about various services offered by UWM.

Responsibilities

  • Utilize independent judgment to obtain and provide information to clients.
  • Maintain cooperative relationships with internal and external clients.
  • Learn and apply knowledge of UWM's services and operations.

Requirements

To succeed in this role, you must have:

  • A high school diploma or equivalent.
  • A vibrant personality and a willingness to be a team player.
  • Strong written and verbal communication skills.
  • The ability to work comfortably in a high-volume call center environment (approximately 700-900 calls per day).
  • Proficiency in using multiple computer screens and software systems.

Estimated Salary:** $40,000 - $55,000 per year

Benefits

  • Paid Time Off (PTO) after 30 days.
  • Additional parental and maternity leave benefits after 12 months.
  • Adoption reimbursement program.
  • Paid volunteer hours.
  • Paid training and career development.
  • Medical, dental, vision, and life insurance.
  • 401(k) with employer match.
  • Mortgage discount and area business discounts.
  • Free membership to our state-of-the-art fitness center.
  • Wellness area with an in-house physician's office, massage therapist, and hair salon.
  • Gourmet cafeteria and convenience store.


  • Pontiac, Michigan, United States Customer Service Full time

    About the RoleWe are looking for a skilled Mortgage Underwriter to join our team at Customer Service.Duties and Responsibilities:Review and analyze mortgage loan applications to determine creditworthiness and adherence to lending guidelines.Conduct quantitative analysis and underwriting of loan files to assess risk and make informed decisions.Collaborate...


  • Pontiac, Michigan, United States Customer Service Full time

    Job DescriptionThe role of a Mortgage Underwriter is pivotal in ensuring the accuracy and integrity of loan applications.We seek an individual with exceptional analytical skills to review and assess mortgage loan applications, evaluating creditworthiness and adherence to lending guidelines.As a Mortgage Underwriter, you will conduct thorough quantitative...


  • Pontiac, Michigan, United States Family Dollar Full time

    Job Title: Customer Service AssociateAbout the Job:Families across America trust Family Dollar for their everyday needs. As a Customer Service Associate at Family Dollar, you will play a vital role in ensuring customers receive exceptional service and have a positive shopping experience.Key Responsibilities:Provide top-notch customer service to ensure...


  • Pontiac, Michigan, United States Captain Jay's Fish & Chicken Full time

    We are seeking a Customer Service Associate to join our team at Captain Jay's Fish & Chicken.About Captain Jay'sCaptain Jay's Fish & Chicken is a leading provider of fresh seafood and chicken in the market. Our 'YOU BUY, WE FRY' concept sets us apart from other fast food chains, allowing customers to purchase fresh produce, poultry, and seafood and cook it...


  • Pontiac, Michigan, United States Forman Mills Full time

    About UsForman Mills is a leading retailer offering quality products and services to our customers.We are seeking a skilled Cashier & Customer Service Associate to join our team. As a Customer Service Associate at Forman Mills, you will be responsible for:Assisting customers in finding products and providing exceptional service.Operating cash registers and...


  • Pontiac, Michigan, United States UWM Holdings - United Shore Full time

    OverviewAs a Customer Service Coordinator at UWM Holdings - United Shore, you will play a critical role in delivering exceptional customer experiences. Our team is dedicated to providing timely and effective solutions to our customers' needs.About UsUnited Wholesale Mortgage (UWM) is the largest mortgage lender in America, and we are proud to be part of a...


  • Pontiac, Michigan, United States 7 Degrees Logistics Full time

    Are you looking for a rewarding career in logistics and transportation? First Choice Logistics & Transportation, LLC has an exciting opportunity for a Route Service Associate to join our team.As a Route Service Associate, you will play a critical role in delivering excellent customer service and ensuring that our customers receive their packages on time. You...


  • Pontiac, Michigan, United States Captain Jay's Fish & Chicken Full time

    We are looking for individuals who can provide exceptional customer service to our customers. As a Customer Service Ambassador, you will be the face of Captain Jay's Fish & Chicken and play a key role in ensuring that our customers have an outstanding experience when visiting our locations.OverviewCaptain Jay's Fish & Chicken is a one-stop shop where...


  • Pontiac, Michigan, United States Family Dollar Full time

    Family Dollar is seeking a skilled Customer Service Ambassador to join our team. As a Customer Service Ambassador, you will be responsible for delivering exceptional service to customers, ensuring their shopping experience is positive and memorable. Key responsibilities include greeting customers, assisting with merchandise selection, and completing cash...


  • Pontiac, Michigan, United States 7 Degrees Logistics Full time

    Job TitleCustomer Service Courier: Competitive Hourly RateAbout UsAt ALO-Platinum Logistics, we pride ourselves on providing exceptional customer service and timely delivery solutions. We are seeking a skilled Customer Service Courier to join our team and contribute to our mission.Job DescriptionThis role involves delivering smiles to our customers every day...


  • Pontiac, Michigan, United States Forman Mills Full time

    About the RoleThis Customer Service position involves working in a fast-paced retail environment where you will be responsible for delivering excellent customer service and supporting our sales team.Key Tasks:Assist customers with purchases, answering questions and providing product information.Process transactions efficiently and accurately using cash...


  • Pontiac, Michigan, United States Peninsula Plastics Company Inc Full time

    Job RequirementsWe are seeking an experienced Sales Account Manager to join our team at the Peninsula Plastics Company Inc. This role involves interacting with customers, resolving queries, and ensuring smooth order processing.The ideal candidate will have strong customer service experience, excellent communication skills, and the ability to multitask and...


  • Pontiac, Michigan, United States United Wholesale Mortgage Full time

    About the RoleWe are seeking a skilled Customer Care Servicing Specialist to join our team at United Wholesale Mortgage. As a key point of contact for our mortgage clients, you will be responsible for maintaining relationships and providing exceptional client service.Key Responsibilities:Accepting incoming calls from clients and responding to their inquiries...


  • Pontiac, Michigan, United States United Wholesale Mortgage Full time

    About the RoleWe are seeking a highly skilled Customer Service Coordinator to join our team at United Wholesale Mortgage. This is a fantastic opportunity to work in a fast-paced environment, providing exceptional customer service and support to our clients.


  • Pontiac, Michigan, United States Peninsula Plastics Company Inc Full time

    What We OfferPencilsia Plastics Compnay Inic. offers a comprehensive benefits package, including a starting salary of $65,000 – 85,000 per year, depending on experience, plus health, dental, vision, life insurance, pet insurance, and a 401K plan with company match.Key Responsibilities:Act as the central point of contact for customers, providing exceptional...


  • Pontiac, Michigan, United States Office Pride Full time

    Join Our Team:\Are you a detail-oriented individual who enjoys working in a fast-paced environment? Do you have a strong work ethic and a passion for delivering exceptional results?\About the Job:\We are seeking a Janitorial Services Associate to join our team. As a member of our cleaning crew, you will be responsible for maintaining the cleanliness and...


  • Pontiac, Michigan, United States UWM Holdings - United Shore Full time

    Role OverviewWe are seeking a highly skilled Customer Service Coordinator to join our team at United Shore in Pontiac, Michigan.


  • Pontiac, Michigan, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time

    Are you a motivated and customer-focused individual looking for a new challenge? Do you have a passion for sales and customer service?About the OpportunityWe are seeking a highly skilled and experienced customer service representative to join our team as a Hearth Customer Service Representative at Daikin Comfort Technologies North America, Inc. This is a...


  • Pontiac, Michigan, United States 7 Degrees Logistics Full time

    Become a Logistics Courier Associate with Mercury Parcel Service LLCWe are looking for a reliable and skilled Logistics Courier Associate to join our team. As a Logistics Courier Associate, you will be responsible for delivering packages to customers, ensuring timely and efficient delivery.About the Role:Drive and operate your delivery vehicle safely and...


  • Pontiac, Michigan, United States Forman Mills Full time

    Customer Service OpportunityAs a Customer Service Associate at Forman Mills, you will have the chance to develop your skills in a dynamic retail environment.Responsibilities:Offer exceptional customer service, ensuring customers leave the store satisfied.Operate cash registers and manage cash handling procedures.Support visual merchandising by maintaining...