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Customer Care Associate
2 months ago
The Client Support Specialist plays a crucial role in overseeing the daily functions of the customer service and sales division. This role is dedicated to formulating, executing, and sustaining methods, protocols, and initiatives aimed at enhancing customer satisfaction. Additionally, it is responsible for upholding company standards and motivating team members to foster customer loyalty and engagement through effective service and sales strategies.
Key Responsibilities:
- Facilitates initiatives that enhance team performance in alignment with departmental and organizational objectives.
- Assists the customer service and sales teams in reaching operational targets.
- Recruits and trains new or less experienced customer service and sales personnel.
- Monitors and assesses work to guarantee quality and promptness.
- Investigates and addresses escalated customer service issues.
- Ensures that employee conduct is centered on enhancing customer satisfaction to promote loyalty.
- Engages directly with customers in a positive, enthusiastic, and approachable manner.
