Customer Service Representative

2 months ago


Ridgefield, Connecticut, United States Dover Saddlery Full time

Job Details

Job Location
Ridgefield, CT

Position Overview:


As a key member of our team, you will be responsible for delivering outstanding service to our customers, ensuring that they receive prompt assistance and expert advice on our equestrian merchandise. Your role will also involve maintaining a well-organized and inviting sales environment.


Key Responsibilities:
  • Welcome customers and provide an exceptional shopping experience.
  • Address inquiries, recommend promotional items, and share detailed product knowledge.
  • Handle transactions efficiently, including processing payments and managing refunds with professionalism.
  • Assist in the management of merchandise shipments and inventory.
  • Contribute to the overall cleanliness and organization of the store.
  • Perform additional tasks as required to support store operations.

Qualifications:

Essential Requirements:
  • Experience in the equestrian field is preferred.
  • Fundamental understanding of sales techniques and customer service principles.
  • Strong communication and interpersonal abilities.
  • Proficient in reading, writing, and effectively interacting with customers and team members.
  • Exemplary telephone etiquette.
  • Ability to manage multiple tasks while maintaining focus on customer needs.
  • Team-oriented with the capability to work independently.
  • Physical stamina to engage in various activities, including standing, reaching, and lifting.
  • A positive attitude, enthusiasm, and a genuine commitment to customer satisfaction.
  • Flexibility to work varied hours, including weekends and holidays.
  • High school diploma or equivalent, or currently pursuing a diploma.

Personal Attributes:
We seek individuals who are enthusiastic, friendly, and energetic, with a strong desire to provide exceptional service to our customers.

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