Current jobs related to Member Engagement Specialist - Waterville, Ohio - YMCA of Greater Toledo

  • Experienced Culinary Professional

    6 days ago

    Waterville, Ohio, United States Heritage Village of Waterville Full time

    Job Summary:We are seeking an Entry-Level Cook to join our team at Heritage Village of Waterville. As a member of our culinary team, you will be responsible for cooking and serving two meals every day from 5:30 am to 2:00 pm.Responsibilities:Cook and serve two meals every dayWork a varied schedule, including weekends and holidaysCollaborate with our culinary...

  • Nurse Practitioner

    4 weeks ago

    Waterville, Ohio, United States Certus Healthcare Full time

    Registered Nurse Opportunity at Heritage Village of WatervilleWe are seeking a dedicated and compassionate Registered Nurse to join our team at Heritage Village of Waterville, owned and operated by Certus Healthcare. As a valued member of our team, you will have the opportunity to make a meaningful impact on the lives of our residents and their...

  • Senior Associate Director of Engagement

    2 weeks ago

    Waterville, Maine, United States Colby College Full time

    Job SummaryThe Senior Associate Director of Engagement is a key member of the Colby College Advancement team, responsible for developing and leading all aspects of the alumni engagement strategy. This includes creating a framework for segmented engagement, leveraging current volunteer structures, and creating new ways to give back to the College.Key...

  • Team Member

    4 weeks ago

    Waterville, Maine, United States Wendy's Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Team Member to join our dynamic team at Wendy's. As a Team Member, you will play a vital role in delivering exceptional customer service and ensuring a positive dining experience for our guests.Key ResponsibilitiesEngage with customers, providing a warm and welcoming atmosphere that encourages...

  • Wound Ostomy Specialist/RN

    3 months ago

    Waterville, United States Northern Light Health Full time

    Northern Light Home Care and Hospice Department: Home Health - Waterville Position is located: Northern Light Home Care and Hospice Waterville Work Type: Full Time Hours Per Week: 40.00 Work Schedule: 8:00 AM to 5:00 PM Summary: The Wound Ostomy Specialist/RN is a fully competent expert practitioner of nursing. The incumbent is responsible for the...

  • Crew Member

    5 months ago

    Waterville, United States Wendy's Full time

    WHY WENDY'S"Quality is our Recipe" here at Wendy's. Like the fresh ingredients and never frozen beef we use in our recipes, we want our Crew Members to be top quality. We want you to not only deliver great-tasting food to our customers quickly, but to do it with a level of service that keeps them coming back just to see you!WHAT YOU CAN EXPECTAt Wendy's we...

  • RN/LPN Specialist

    1 week ago

    Waterville, Maine, United States FluxStaff Full time

    Shift Details: Our team at FluxStaff is seeking a skilled RN/LPN Specialist to join our evening shift. The shift runs from 1:45 PM to 10:15 PM, providing a unique opportunity for those who prefer a non-traditional schedule.Key Responsibilities:Deliver high-quality patient care as a RN/LPN SpecialistCollaborate with our team to ensure seamless care...

  • Personal Support Specialist

    2 weeks ago

    Waterville, Maine, United States Woodlands Senior Living Full time

    Personal Support Specialist Job Description **Job Summary** We are seeking a compassionate and dedicated Personal Support Specialist to join our team at Woodlands Senior Living. As a Personal Support Specialist, you will play a vital role in providing high-quality care and support to our residents, enabling them to maintain their independence and...

  • Social Services Specialist

    2 weeks ago

    Waterville, Maine, United States Genesis HealthCare Full time

    Enrich Lives as a Nursing Center Social Services SpecialistAt Genesis HealthCare, we are seeking a compassionate and skilled Social Services Specialist to join our team. As a Social Services Specialist, you will work with patients/residents and their family members/significant others to identify strengths, social, emotional, and mental health needs and then...

  • Reliability Specialist

    2 weeks ago

    Waterville, Maine, United States Michelin Full time

    We are seeking a skilled Reliability Specialist to join our team in Waterville. As a key member of our maintenance team, you will be responsible for ensuring the optimal performance of our manufacturing equipment.Key responsibilities include:Performing routine maintenance tasks to prevent equipment downtimeIdentifying and resolving technical issues in a...

  • Custodial Specialist

    3 weeks ago

    Waterville, Maine, United States Colby College Full time

    Job Summary:Colby College is seeking a skilled and detail-oriented Custodial Specialist to join our Facilities Services team. As a Custodial Specialist, you will be responsible for performing a variety of specialty tasks, including light duty, restroom, utility, and vacuum cleaning.Essential Functions and Responsibilities:Competently and proficiently perform...

  • Daily Living Support Specialist

    2 weeks ago

    Waterville, Maine, United States Assistance Plus Full time

    Daily Living Support SpecialistAssistance Plus is seeking a dedicated and compassionate Daily Living Support Specialist to join our team. As a key member of our staff, you will play a vital role in providing support services to adults with behavioral health diagnoses.Job Summary:The Daily Living Support Specialist will work closely with clients to ensure...

  • Museum Protection Specialist

    1 week ago

    Waterville, Maine, United States Colby College Full time

    Job Title: Museum Protection SpecialistJob Summary:The Colby College Museum of Art is seeking a highly skilled and detail-oriented Museum Protection Specialist to join our team. As a key member of our security team, you will be responsible for protecting and safeguarding our collection, facilities, patrons, students, faculty, and staff.Key Responsibilities:-...

  • Nurse Specialist

    2 weeks ago

    Waterville, Maine, United States Aequor Technologies Full time

    Job SummaryWe are seeking a skilled Nurse Specialist to join our team at Aequor Technologies. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and support.Key ResponsibilitiesProvide medical care and support to patients in a hospital settingCollaborate with healthcare professionals to develop and...

  • Personal Support Specialist in Waterville Areas

    2 weeks ago

    Waterville, Maine, United States Damascus Home Care LLC Full time

    Job Title: Personal Support SpecialistWe are seeking a compassionate and dedicated Personal Support Specialist to join our team at Dignity Care in Waterville. As a Personal Support Specialist, you will provide high-quality care and support to our clients, enabling them to maintain their independence and dignity.Responsibilities:Assist clients with personal...

  • Activities Coordinator

    1 month ago

    Waterville, Maine, United States Woodlands Senior Living Full time

    Activities Aide Job DescriptionWe are seeking a dedicated and enthusiastic Activities Aide to join our team at Woodlands Senior Living. As an Activities Aide, you will play a vital role in implementing a program of social, recreational, and intellectual activities that promote the well-being and engagement of our residents.Key Responsibilities:Implement a...

  • Custodial Specialist

    2 months ago

    Waterville, Maine, United States Colby College Full time

    Job Summary:Colby College is seeking a skilled and detail-oriented Custodial Specialist to join our facilities team. As a key member of our team, you will be responsible for maintaining the cleanliness and organization of our campus facilities.Essential Functions:Perform a variety of specialty tasks surrounding light duty, restroom, utility, and vacuum...

  • Animal Care Specialist

    1 month ago

    Waterville, Maine, United States Discovery Solutions, Inc. Full time

    Job SummaryDiscovery Solutions, Inc. is seeking a highly motivated and detail-oriented Animal Care Specialist to join our team. As a key member of our animal care team, you will be responsible for providing general poultry husbandry for the birds at our Winslow, ME facility.Key Responsibilities:Provide appropriate care for the animals, including maintaining...

  • Custodial Specialist

    1 month ago

    Waterville, Maine, United States Colby College Full time

    Job Summary:Colby College is seeking a motivated and conscientious individual to join our diverse and committed team as a Custodial Specialist. The successful candidate will perform a variety of specialty tasks surrounding light duty, restroom, utility, and vacuum cleaning.Essential Functions and Responsibilities:Competently and proficiently perform all of...

  • Custodial Specialist

    1 month ago

    Waterville, Maine, United States Colby College Full time

    Job Summary:Colby College is seeking a motivated and conscientious individual to join our Facilities Services team as a Custodial Specialist. The successful candidate will perform a variety of specialty tasks surrounding light duty, restroom, utility, and vacuum cleaning.Essential Functions and Responsibilities:Competently and proficiently perform all of the...

  • Labor and Delivery Nurse Specialist

    5 days ago

    Waterville, Maine, United States Northern Light Inland Hospital Full time

    We are seeking a dedicated Labor and Delivery Nurse Specialist to join our team at Northern Light Inland Hospital. As a key member of our healthcare team, you will provide exceptional care to patients in labor and delivery, working closely with OB-GYN physicians and other healthcare professionals to ensure optimal patient outcomes.The ideal candidate will...

  • Caregiver Specialist

    5 days ago

    Waterville, Maine, United States Skills Inc Full time

    About the Role:This is an entry-level position that requires a caring and supportive individual to work with adults with intellectual or developmental disabilities. As a Caregiver Specialist, you will provide services to help individuals live and work as independently as possible. Your support will be needed in various areas of daily living, including...

Member Engagement Specialist

2 months ago

Waterville, Ohio, United States YMCA of Greater Toledo Full time

Position: Member Experience Associate - including Saturdays

Supervisor: Member Experience Director/Membership Director

GENERAL FUNCTIONS:

The Member Experience Associate is responsible for fostering member engagement and retention in alignment with Association policies. This role emphasizes exceptional member service and practices that enhance member involvement, specifically linking members to available programs. The Associate should have comprehensive knowledge of membership processes and all facets of YMCA programming and services.

EDUCATION and/or EXPERIENCE:

A college degree is preferred along with a minimum of 2 years in health and wellness or customer service. The ability to communicate effectively with a diverse population in various situations is essential. Confidentiality and strong organizational skills are crucial. A friendly demeanor and understanding of superior customer service practices are required. Strong written and verbal communication skills and effective conflict resolution abilities are necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Achieve and surpass membership satisfaction and retention objectives.
  2. Prioritize daily member care; assist at the member service desk, front desk operations, and wellness floor. Accurately process new member registrations, program enrollments, and membership card scanning while welcoming and greeting members. Schedule Smart Start appointments for new members.
  3. Maintain confidentiality of sensitive personal and financial information for each member.
  4. Monitor and enforce membership policies and procedures.
  5. Collaborate with all branch staff to ensure service excellence and timely responses to member inquiries and complaints.
  6. Assist in promoting memberships and programs by engaging in discussions about the benefits of YMCA offerings.
  7. Respond to emergencies by adhering to established safety policies and procedures.
  8. Conduct facility tours and promote membership benefits while explaining pricing and options.
  9. Actively participate in the Annual Campaign to help raise funds toward the goal.
  10. Oversee the member check-in process and engage in conversations with members on the wellness floor.
  11. Support the successful implementation of the Association's Smart Start Program.
  12. Ability to work a flexible schedule, including evenings, weekends, and holidays as needed by the YMCA.
  13. Perform additional duties as assigned.
PHYSICAL REQUIREMENTS:

The physical demands outlined here represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this role, the employee is regularly required to use a computer for extended periods and communicate using a computer and phone/smart device. The employee frequently must sit and reach and must be able to navigate the work environment. The employee may occasionally lift and/or move up to 40 pounds. Specific vision abilities required for this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is typically moderate. Sufficient strength, agility, and mobility are necessary to perform essential functions and supervise program activities.

YMCA COMPETENCIES (Leader):

Mission Advancement: Demonstrates the Y's values and a desire to serve others while fulfilling community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising efforts.

Collaboration: Works effectively with individuals from diverse backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks to understand others' perspectives and remains calm in challenging situations. Listens for understanding and meaning; communicates effectively in both spoken and written forms. Takes initiative to assist in the development of others.

Operational Effectiveness: Makes sound judgments and applies learning from one situation to another. Embraces new approaches and discovers ideas to enhance the member experience. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Adheres to budgeting policies and procedures, reporting any financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates openness to change and seeks opportunities within the change process. Accurately assesses personal feelings, strengths, and limitations and their impact on relationships. Possesses the functional and technical knowledge and skills required to perform well; utilizes best practices and demonstrates up-to-date knowledge and skills in technology.