Client Services Manager

4 days ago

Charleston, West Virginia, United States Supplemental Health Care Corporate Full time
Job Description

We are seeking a highly motivated and results-driven Client Services Manager to join our team at Supplemental Health Care Corporate. As a key member of our sales and account management team, you will be responsible for growing and developing relationships with new clients and expanding our market presence with existing clients to increase top-line revenue and bottom-line results.

Key Responsibilities:

  • Build a book of business from the ground up within the Schools division
  • Develop and execute marketing, account management, and sales strategies to establish and/or expand staffing business in current territory with both new and existing clients
  • Negotiate, compose, and execute contracts and achieve pre-established goals for contracts out/in per week
  • Coordinate the seamless transition of new clients and client needs to recruitment/staffing team members; serve as liaison between recruitment and clients
  • Communicate with clients regarding possible extensions for talent, or with talent once they have completed assignments
  • Use the sales process when meeting with people from different levels, positions, or backgrounds, to overcome resistance/complaints by recruits/clients
  • Establish appropriate recruiting activities to ensure high percentage of orders are filled on time
  • Maintain, manage, and submit weekly activity reports per deadlines
  • Assist clients with Quality Assurance functions as it relates to providers
  • Travel via car or airplane to cover territory, as needed
  • Work with current and prospective clients to identify new RFP and/or MSP opportunities to develop new direct business lines
  • Make formal presentations to potential clients to increase awareness of Supplemental Health Care and to promote local and national services

Requirements:

  • Located in California
  • Loves hunting for new business prospects and thrives in a competitive market
  • Minimum of 2-3 years sales experience required; School staffing/healthcare industry experience required
  • Bachelor's Degree preferred
  • Must have a working knowledge of computers and software systems including Microsoft Office products and the Internet; internet job boards and internet recruiting experience preferred
  • Basic knowledge of business and management principles involved in recruiting, staffing, production methods, human resources, and/or similar or relevant work experience
  • Knowledge of proper grammar, spelling, and rules of composition
  • Knowledge of principles and methods for selling recruiting services; this includes marketing strategy and tactics, sales techniques, and sales management systems
  • Ability to read, analyze, and interpret production reports
  • Ability to successfully skill market and open new business opportunities
  • Ability to work independently and with other team members
  • Ability to organize and complete work in a timely manner
  • Ability to multi-task
  • Ability to communicate effectively with all levels of the organization
  • Must be able to work for prolonged periods of sitting, typing, and use of the phone and computer
  • Must be detail-oriented and highly organized
  • Must successfully complete onboarding training/tutorials and attend future webcasts/trainings as required

Benefits:

We offer a competitive salary, uncapped commissions, and bonuses, as well as a comprehensive benefits package, including permissive PTO, medical and dental insurance, matching 401(k) plan, Champion Circle, access to LinkedIn Learning, Employee Assistance Program, ERGs, and leadership development programs.

Diversity Statement:

We are greater when we are equal. We believe inclusivity is the celebration of multiple experiences, approaches, and points of view. We bring together the best people, provide world-class opportunities, and cultivate an environment where we all succeed. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. It fuels our innovation and connects us closer to our clients and the communities we serve.

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