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Case Manager
1 month ago
We are seeking a skilled Case Manager to join our team at StepStone Family & Youth Services. As a Case Manager, you will play a critical role in ensuring the quality care and support of our clients.
Key Responsibilities:- Respond to incoming calls from referral sources and potential clients to identify their needs and consult with the Director of Clinical Management to determine our ability to meet them.
- Complete all viable referrals by setting up and carrying out pre-screening assessments, completion of pre-screening reports, and preparation of case proposals and other related pre-admission paperwork.
- Oversee, direct, and supervise field staff assigned to assist with the pre-screening process.
- Access national, state, and company account information, including account names and terms of contracts or other past payer agreements.
- Consult with third-party representatives regarding client benefit coverage, client financial responsibility, company service authorization, and specific reimbursement procedures.
- Contact referral sources to advise them of case acceptance and provide information on the clinical team responsible for the client's case.
- Develop and maintain a working knowledge of all services and resources provided by the Company and services available within the community.
- Maintain relationships with standard referral sources and payer case managers.
- Monitor and track referral sources' satisfaction levels, track and report on conversion ratios, and provide summary reports to management at requested intervals.
- Implement and maintain operational processes to ensure compliance with Company policies, requirements, and regulatory mandates.
- Bachelor's degree in a human services field or nursing field.
- Valid driver's license.
- Two years of experience with case management or a related discipline.
- Ability to communicate both verbally and in writing.
StepStone Family and Youth Services provides a full spectrum of support to children in need of alternative, safer, and more positive living environments with residential and family services.
We connect children and youth who need homes with foster families, as well as foster care training, respite care, and support services.
For young adults transitioning from foster care to independent living, we provide personalized guidance and training on basic life skills, including money management, life skills, and education.
