Restaurant Operations Manager

1 day ago


Williamsburg, Virginia, United States Great Wolf Resorts Full time

Restaurant Supervisor Job Description

Job Summary

We are seeking a highly motivated and experienced Restaurant Supervisor to join our team at Great Wolf Resorts. As a Restaurant Supervisor, you will be responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed.

Key Responsibilities

  • Ensure operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards
  • Provide administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters
  • Interact with guests and pack members, provide feedback to staff throughout their shift to ensure quality service; work with management to investigate and resolve guest concerns
  • Assist with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance
  • Ensure that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift
  • Communicate with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)
  • Identify all Out of Order equipment and pass along to Manager for repair
  • Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc.
  • Assist with the coordination and execution of birthday parties
  • Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies

Requirements

  • Some High School education or equivalent
  • 1+ year previous experience in a food service team lead capacity or leadership role
  • 1+ year utilizing Point-of-Sale (POS) technology
  • Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
  • Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
  • Successful completion of criminal background check and drug screen

Preferred Qualifications

  • Prior experience with Micros POS
  • Serve-Safe and/or TIPS certification
  • Proven teamwork
  • Projects professional image that inspires trust and confidence
  • Enthusiastic and positive energy

Physical Requirements

  • Able to lift up to 30 lbs.
  • Able to bend, stretch, and twist
  • Able to stand for long periods of time

Equal Opportunity Employer

Great Wolf Resorts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees and applicants.



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