Principal Solutions Consultant

2 weeks ago


Virginia Beach, Virginia, United States Genesys Cloud Services, Inc. Full time
About the Role

We are seeking a highly skilled Principal Solutions Consultant to join our team at Genesys Cloud Services, Inc. As a key member of our organization, you will play a critical role in helping our customers achieve their business goals through the effective use of our cloud-based solutions.

Key Responsibilities
  • Run workshops with business users to uncover gaps and opportunities, define the projected benefits, and present the outcomes to all stakeholders.
  • Create customized demos and tell the story that showcases the solution.
  • Stay up to date on Genesys products and industry best practices to advise customers through the implementation process and ensure value.
Requirements
  • A passion for technology and helping people solve problems.
  • Interpersonal communication, polished verbal and written communication.
  • Ability to work in a fast-paced, cross-functional team environment and multitask, prioritize, and be detail-oriented.
  • Have the technological know-how of IT-concepts, software-standards as well as database and networking technologies.
  • Ability to understand customers' security needs and articulate a solution.
  • Bachelor's degree, preferred experience implementing or integrating with CRMs and/or software implementation or coding experience.
  • Ability to travel up to 50%.
  • Experience working with Cloud or SaaS company preferred.
What We Offer
  • Market-competitive salary with an anticipated base compensation range of $110,000 to $216,350.
  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage.
  • Flexible work schedules and work from home opportunities.
  • Development and career growth opportunities.
  • Open Time Off in addition to 10 paid holidays.
  • 401(k) matching program.
  • Adoption Assistance.
  • Fertility treatments.
About Genesys

Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital, and AI technologies, organizations can realize Experience as a Service, our vision for empathetic customer experiences at scale.

With Genesys, organizations have the power to deliver proactive, predictive, and hyper-personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.

By transforming back-office technology to a modern revenue velocity engine, Genesys enables true intimacy at scale to foster customer trust and loyalty.



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