Senior Associate, Quality Assurance Specialist
6 days ago
About Sallie Mae
Sallie Mae is a leading financial services company dedicated to empowering students and families to achieve their educational and financial goals. We're committed to providing innovative solutions that make a real difference in people's lives.
Job Summary
We're seeking a highly skilled Senior Associate, Quality Assurance to join our team. As a key member of our quality assurance team, you will play a critical role in ensuring the quality and integrity of our products and services.
Key Responsibilities
- Develop and maintain quality control processes and procedures to ensure compliance with regulatory requirements and company standards.
- Collaborate with cross-functional teams to identify areas of improvement and implement corrective and preventive actions.
- Support internal audits to ensure compliance with quality standards and procedures.
- Conduct quality audits and lead the corrective action process as needed.
- Identify and address quality issues and risks proactively.
- Support the development and implementation of quality metrics and reporting to measure the effectiveness of quality assurance initiatives.
- Provide guidance and support to the organization on quality-related matters.
Requirements
- Strong knowledge of quality systems and processes.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Strong problem-solving and analytical skills.
Preferred Qualifications
- Bachelor's degree in a relevant field (e.g., Quality Management, Engineering, or Science).
- 3+ years of experience in quality assurance or a related field.
What We Offer
- Competitive base salaries.
- Bonus incentives.
- Generous PTO, Floating Holidays, and 12 Federal Holidays observed.
- Support for financial well-being and retirement (401k with employer match).
- Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance, and more.
- Employer-paid short-term/long-term disability and basic life insurance.
- Flexible hybrid working arrangements.
- Paid parental leave and adoption reimbursement programs.
- Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware).
- Confidential counseling support (EAP), Health Advocacy services, and Wellness program with financial incentives.
- Tuition Reimbursement and Family Scholarship Programs.
- Career development and training opportunities.
Equal Opportunity Employer
Sallie Mae is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone can thrive.
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