Customer Experience Specialist
3 weeks ago
We offer reliable and affordable high-speed internet services to residential and business customers throughout Texas, Arizona, and New Mexico.
About the JobThe estimated salary for this position is $65,000 - $85,000 per year, based on industry standards and location.
This is a unique opportunity to join our team as a Customer Experience Specialist. You will be responsible for installing new customers, serving existing customers, and maintaining rapport with them by identifying solutions for problems and educating them on Wi-Fi and Wi-Fi solutions.
You will also upkeep company and customer equipment by following operational instructions, troubleshooting breakdowns, maintaining supplies, and performing preventative maintenance.
Key Responsibilities:- Installs new customers and serves existing customers
- Maintains rapport with customers by identifying solutions for problems and educating them on Wi-Fi and Wi-Fi solutions
- Upkeeps company and customer equipment
- High school diploma or equivalent required; Bachelor's degree preferred
- Basic computer knowledge
- Good judgment
- Interpersonal skills
- Confidence
- Troubleshooting skills
- Results-driven
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