Customer Success Strategist

5 days ago


Lafayette, Louisiana, United States SchoolMint Full time
Job Description

SchoolMint is seeking an experienced Customer Experience Manager to join our team. The successful candidate will be responsible for developing and executing customer success strategies, building and maintaining strong relationships with customers, and collaborating with internal teams to deliver exceptional customer experiences.

Key Responsibilities:

  • Develop and implement customer success plans to drive customer growth and retention.
  • Provide excellent customer service, responding to customer inquiries and resolving issues promptly.
  • Collaborate with internal teams to identify areas for improvement and develop strategies to address them.

Requirements:

  • 2-3 years of experience in account management or CX roles at SaaS technology companies.
  • Proven ability to build and maintain strong relationships with customers.
  • Excellent communication, presentation, and negotiation skills.
  • Strong analytical and problem-solving skills.

Compensation:

$90,000 - $125,000 per year, depending on experience.

Why Work with Us:

  • We offer a competitive salary and benefits package.
  • Ongoing professional development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to make a meaningful impact in the education sector.


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