Operations Manager

2 weeks ago


Montvale, New Jersey, United States Highgate Hotels Full time
Operations Manager Job Description

Highgate Hotels is seeking an experienced Operations Manager to join our team at the Courtyard Montvale. As a key member of our hotel management team, you will be responsible for planning and directing operations to improve profitability, productivity, and efficiency in our Food and Beverage (F&B) department.

Key Responsibilities:
  • Manage the F&B operation, providing support to other departments as needed.
  • Provide strong Bistro presence to assist staff and guests.
  • Ensure guest satisfaction by handling special requests and customer complaints in a timely manner.
  • Investigate and handle complaints, disturbances, emergencies, etc. during shift.
  • Manage employee payroll, track attendance, and administer discipline as needed.
  • Coach, train, and counsel hourly associates.
  • Perform Night Audit functions, review reports, and produce Night Audit reports.
  • Prepare and submit required reports in a timely manner.
  • Monitor quality of service in the F&B outlet.
  • Assist in menu planning and preparation.
  • Ensure compliance with local health and sanitation regulations and SOPs.
Requirements:
  • At least 5 years of progressive experience in a hotel or related field.
  • Previous supervisory responsibilities.
  • Proficiency in Windows, Company-approved spreadsheets, and word processing.
  • Ability to multitask, prioritize, and meet deadlines.
  • Effective communication and problem-solving skills.
What We Offer:

Highgate Hotels is a premier real estate investment and hospitality management company. We offer a competitive salary, benefits package, and opportunities for career growth and development.


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