Security Operations Manager

5 days ago


Montvale, New Jersey, United States Gateway Group One Full time
Job Summary

We are seeking a highly skilled and experienced Security Supervisor to join our team at Gateway Group One. As a Security Supervisor, you will be responsible for overseeing the day-to-day operations at our client sites, ensuring the delivery of quality services and maintaining a safe and secure environment.

Key Responsibilities
  • Supervise and coordinate the delivery of security services to assigned customers, ensuring compliance with company policies and procedures.
  • Act as a liaison between customers, Operations Managers, and security officers, providing coaching, recognition, and discipline as needed.
  • Manage site staff, including training, performance management, and employee grievances.
  • Assist with the communication and enforcement of company and union policies.
  • Provide exceptional customer service, ensuring a positive experience for clients and staff.
  • Meet all contractual scheduled hours with a minimum of unbilled overtime.
  • Coordinate and conduct site-specific training and annual refresher training for security personnel.
  • Reconcile security logs against shift responsibilities and patrols, and review incident reports prior to submission.
Requirements
  • High School Diploma or GED.
  • One year of security and supervisory experience.
  • Computer literacy, including Microsoft Word, Excel, email, and internet.
  • Excellent verbal and written communication skills.
  • Problem identification and solving skills.
  • Ability to make good decisions and work well independently and in a team environment.

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