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Sales and Market Growth Specialist

2 months ago

Pittsburgh Pennsylvania, United States KLM Careers Full time

About the Role:

KLM Careers is seeking a highly motivated and experienced Business Development Manager to join our team in North America. As a key member of our sales team, you will be responsible for growing sales and market share of expendables in North America.

Key Responsibilities:

  • Manage and support local distributors in growing sales
  • Provide technical support to NA customers with support from central technical teams in Europe
  • Support expendable installation at customer site if/when required
  • In permanent contact with various internal departments, ensure timely and qualitative processing and delivery of expendable quotes and orders

Additional Responsibilities:

  • Main point of contact for emergency repairs or planned maintenance operations
  • Manage relationship with local installation partners
  • Provide information and training on our range of solutions
  • Coordinate with SEFPRO technical experts to recommend best solutions for customer repairs
  • Follow-up and coordinate supply of material for repair projects from our local inventory
  • Provide onsite customer support for product installation
  • Collaborate with installation companies & partners during installation of Care products
  • Field sales role to cultivate customer proximity and identify opportunities for all SEFPRO solutions
  • Represent SEFPRO in our customer plants - follow-up on performance of our solutions (furnace refractories, expendables, monitoring installations...)
  • Present all range of SEFPRO solutions as required
  • Identify cross-selling opportunities and generate leads for NA sales team
  • Strong collaboration with NA sales managers
  • Generate & follow-up on quotes for opportunities identified during visits (expendables, repairs, services)
  • Support with 3D scans and other service interventions at customer plants
  • Support sales managers in SEFPRO Care and expendable promotion to their customers

Requirements:

  • Technical expertise in the glass industry, industrial ceramics, materials and/or refractories
  • Willingness to learn all about glass furnaces and their operations with a focus on refractories
  • Ability to build strong relationships with customers and influence customer decision making through effective communication, material knowledge, and understanding of customer requirements
  • Dedicated, self-starter with a high degree of motivation
  • Reactive to customer requests and driven to grow and develop a business
  • Willingness to travel >75% of the time for customer site visits primarily in North America