Healthcare Operations Manager
5 days ago
Staffing Proxy is a Recruiting and HR agency specializing in the hearing healthcare industry, aiming to help every employer become an Employer of Choice (EoC).
We are seeking a skilled and personable Medical Office Manager to join our client's team and oversee the administrative and operational aspects of their practice.
Key Responsibilities:
- Manage patient intake, check-out processes, and payment collection during busy periods or staffing shortages.
- Supervise and support administrative and clinical staff, fostering a collaborative environment.
- Conduct end-of-day financial reviews and ensure accurate revenue tracking and reporting.
- Oversee patient scheduling, ensure timely flow, and address any operational issues promptly.
- Handle patient inquiries, complaints, and escalations with professionalism and empathy.
- Enforce office policies and procedures while maintaining a respectful and team-oriented environment.
- Coordinate with billing personnel to address insurance claims, payment collections, and reconciliation.
- Monitor office supplies and equipment, ensuring adequate inventory and maintenance.
- Assist with recruitment, training, and onboarding of new team members.
Estimated Salary: $62,000 - $72,000 per year
Requirements:
- Proven experience in medical office management or a similar leadership role.
- Strong organizational skills with a focus on attention to detail and problem-solving.
- Excellent interpersonal and communication skills—friendly yet assertive.
- Ability to foster a collaborative, respectful, and positive work environment.
- Knowledge of medical billing and insurance processes.
- Proficiency with EMR systems; experience with CounselEar is a plus.
Benefits:
- Medical Insurance
- Matching Retirement Plan
- Generous Paid time off and holidays
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