Medical Clinic Operations Assistant Director
3 days ago
Responsibilities:
- Respond to incoming calls and direct them to the relevant department or personnel
- Accurately document messages and forward them to therapists and staff in a timely manner
- Schedule patient appointments, collect necessary information, and inform patients of our financial policy
- Manage the cancellation list, filling open slots whenever possible
- Ensure patients sign in and present required referrals
- Generate new patient paperwork and forms
- Register new patients, update existing patient information, and notify therapists of patient readiness
- Collect co-payments, deductibles, and coinsurance; reconcile payments and control logs
- Perform opening and closing tasks, including straightening the waiting room
- Coordinate administrative supply orders and reschedule patients as needed
- Scan and fax documentation as required
Requirements:
- High School Diploma or equivalent
- Excellent written and verbal communication skills
- Able to multitask and remain calm under pressure
- Proficient in using multi-line phone systems and billing software
- Demonstrated keyboard proficiency and working knowledge of medical terminology
What We Offer:
We strive to enrich the lives of our team members, offering a range of health and wellness benefits, including medical and dental coverage, short-term and long-term disability insurance, a 401(k) matching program, generous paid time off, and a culture that celebrates continuous learning and development.
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