Customer Service Team Lead
2 weeks ago
We are seeking a highly organized and customer-focused Front Desk Assistant Manager to join our team at the Seward Windsong Lodge. This is a seasonal position posted for our spring/summer 2025 season.
About the Job:
In this dynamic role, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring seamless check-in and checkout experiences for our guests. Your excellent communication and interpersonal skills will enable you to build strong relationships with colleagues and guests alike. You will also be responsible for training staff, implementing procedures, and maintaining high standards of guest service and efficiency.
Key Responsibilities:
• Provide guests with lodging and local area information
• Perform guest reservations, check-in, and checkout procedures
• Train staff and implement procedures to ensure high levels of guest service and efficiency
Requirements:
• Commitment to delivering exceptional guest service
• Excellent interpersonal and communication skills
• Previous direct guest service experience
• Familiarity with basic office equipment operation
What We Offer:
• Competitive hourly rate: $21.25
• Opportunities for career growth and development
• Collaborative and inclusive work environment
• Beautiful work location with stunning scenery and wildlife
If you are a customer-focused individual with excellent organizational skills, we encourage you to apply for this exciting opportunity.
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