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Customer Service Representative
2 months ago
Yellowstone Local is seeking a highly skilled Customer Service Representative to join our team as an HVAC Dispatch Specialist. In this role, you will be the lifeline for our field technicians, ensuring they have the necessary parts and information to deliver exceptional customer service.
Key Responsibilities- Dispatch technicians for efficient service delivery
- Track down and manage OEM parts for repairs
- Coordinate delivery of parts with runners to job sites
- Clearly document every project's specifics
- Schedule repair work and manage membership maintenance visits
- Organize and maintain our Membership Database
- Competitive salary and benefits package
- Opportunities for growth and professional development
- Continuous learning and training
- A dynamic and collaborative team environment
- State-of-the-art HVAC technology
- Top-notch phone and customer service skills
- Ability to prioritize and multitask
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong organizational skills
- Positive can-do attitude
- Coachable and fast learner
- HVAC experience a plus
- 1-2 years of relevant experience (Call center)
- Service Titan experience a plus
- Able to pass a background check
- Authorized to work in the U.S.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
