Automotive Service Advisor
4 weeks ago
We are seeking a highly skilled Service Advisor to join our team at Kahlig Auto Group. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities:
- Provide personalized service to customers, addressing their needs and concerns in a professional and courteous manner
- Communicate effectively with service technicians to ensure accurate repair estimates and timely completion of repairs
- Upsell additional services to customers, using a consultative approach to meet their needs
- Review and explain repair estimates with customers, ensuring transparency and clarity
- Maintain a high level of customer satisfaction, adhering to dealership standards and CSI scores
Requirements:
- 2+ years of experience in a customer-facing role, preferably in the automotive industry
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- High school diploma or equivalent required; associate's or bachelor's degree preferred
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
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