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Customer Service Representative

2 months ago

Ironton, Ohio, United States WesBanco Bank Inc. Full time
Job Title

Customer Service Associate

Job Summary

The Customer Service Associate is a key member of the WesBanco contact center team, responsible for providing exceptional customer service and support to our valued clients. This role requires a strong ability to communicate effectively, build rapport with customers, and resolve issues in a timely and professional manner.

Key Responsibilities
  • Respond to and resolve customer inquiries related to bank products and services
  • Provide professional and courteous customer support via phone, chat, and email
  • Work collaboratively with other departments to resolve customer issues and improve customer experiences
  • Stay up-to-date on banking products and services to provide accurate information to customers
  • Meet or exceed agent metric standards for calls handled, adherence to schedule, and customer satisfaction
Requirements
  • High school diploma or equivalent required
  • Minimum one year of banking or financial services experience in a customer service role preferred
  • Previous contact center experience preferred
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Ability to maintain confidentiality and handle sensitive customer information
What We Offer

As a Customer Service Associate at WesBanco Bank Inc., you will have the opportunity to work in a dynamic and supportive team environment, with a focus on delivering exceptional customer service and support. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.