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Team Leader

2 months ago

Palatine, Illinois, United States The Press Club Grill Full time

Position Overview:
A Team Leader is entrusted with the essential role of assisting the General Manager in overseeing the daily functions of the establishment and managing operations in the absence of the General Manager.

Culture and Team Dynamics:
The Team Leader is expected to embody the core values of The Press Club Grill, fostering a collaborative environment that emphasizes hard work, enjoyment, and a genuine commitment to the brand's success. Every team member plays a crucial role in upholding the mission to deliver exceptional service.

Staff Management:
Assist the General Manager in efficiently staffing the restaurant with a carefully selected team. Ensure a safe environment for both team members and patrons, cultivating a culture of respect, recognition, and reward. The Team Leader must collaborate effectively with others, thrive under pressure, and actively listen to team members while providing constructive feedback.

Customer Engagement:
Exhibit a friendly and positive demeanor when interacting with guests. Greet all patrons promptly, ensuring they have a memorable experience at The Press Club Grill. Address all orders and inquiries with professionalism and warmth, striving to provide high-quality products and swift service. Report any guest concerns to the General Manager and resolve minor issues with a proactive attitude.

Financial Oversight:
Manage cash flow, property, inventory, and equipment; focus on increasing sales while controlling labor and food costs.

Operational Excellence:
Maintain the highest operational standards within the restaurant. Identify and communicate maintenance needs to the appropriate departments, ensuring all facilities meet company standards. Utilize company resources to mentor and develop team members, fostering a high-performing team. Ensure compliance with all risk management protocols.

Qualifications:
- A genuine desire to serve guests and enhance their experience.
- Ability to maintain composure in challenging situations.
- Proficient in managing multiple tasks with urgency and attention to detail.
- Strong communication skills, both written and verbal.
- Leadership capabilities to train and motivate a diverse team.
- Flexibility to work varied schedules, including evenings and weekends.
- Commitment to personal growth and improvement.

Join our team at The Press Club Grill and contribute to creating an exceptional dining experience