Telecommunications Leadership Position

1 week ago


East Wenatchee, Washington, United States Native Network, Inc Full time
Key Responsibilities
  • Lead, manage, and motivate a team of ISP technicians and support staff.
  • Ensure team members are properly trained and adhere to operational procedures and safety protocols.
  • Create and maintain effective schedules to balance workloads and ensure timely service delivery.

In addition to these responsibilities, you will also oversee the resolution of customer complaints, technical issues, and service disruptions. You will lead efforts to continuously improve billing processes and systems, optimizing automation, accuracy, and efficiency.

Other key responsibilities include developing strategies to minimize service downtime and improve overall customer experience, monitoring customer feedback and service metrics to identify trends and areas for improvement, and implementing best practices and monitoring inventory tracking, service installation, provisioning, billing, troubleshooting and problem resolution.

Estimated salary: $95,000 - $125,000 per year, depending on location.



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