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Regional Community Coordinator

2 months ago

Stoughton, Massachusetts, United States Tempus Unlimited Inc. Full time

Position Title: Regional Liaison

Location: Tempus Corporate Headquarters

Requisition Number: Req

Description: Tempus Unlimited, Inc. is a nonprofit organization dedicated to delivering community-centered services aimed at empowering individuals with disabilities to achieve maximum independence in a supportive environment. The organization promotes the integration of individuals with disabilities into various aspects of society, including social, recreational, familial, and occupational activities.

The primary role of the Regional Liaison is to provide assistance to Consumers/Participants and Personal Care Assistants (PCAs)/Direct Care Workers (DCWs) regarding inquiries and issue resolution. This position will also involve offering general in-person support to visitors seeking information and documentation related to the overall Financial Independence (FI) program. The Regional Liaison will receive training to deliver support for the Tempus Electronic Visit Verification (EVV) solution. Additionally, this role will collaborate with the Consumer Advisory Board coordinator to address regional concerns and explore opportunities for improvement while ensuring compliance with Tempus quality standards and FI contract obligations.

Location: In-person daily

Hours: Standard business hours, Monday - Friday

Essential Functions

  • Serve as a point of contact between Consumers/Participants and/or PCAs/DCWs and Tempus
  • Address inquiries and complaints from Consumers/Participants and/or PCA/DCWs
  • Provide in-person assistance for FI documentation or program-related inquiries, either scheduled or on-demand
  • Assist in resolving discrepancies related to activity time reporting
  • Collaborate with relevant parties to ascertain PA/WA status and determine if new PA/WA requests are necessary
  • Work with relevant parties to address and resolve payment issues for PCA/DCWs
  • Manage escalated issues from Consumers/Surrogates/Administrative Proxies/Waiver Participants and/or PCAs/DCWs
  • Welcome visitors, assess their needs, and direct them to the appropriate personnel
  • Maintain a visitor and ID badge log, issuing ID badges as needed
  • Handle inquiries and provide accurate information
  • Perform administrative tasks, including supporting other departments as required
  • Report any suspected incidents of consumer abuse or neglect to the Disabled Person Protection Commission (DPPC)

Job Requirements

Competencies

  • Proficiency in Spanish or other languages is advantageous
  • Familiarity with Excel and spreadsheet applications
  • Professional, approachable, and empathetic demeanor
  • Reliability and punctuality
  • Ability to work effectively both as part of a team and independently with minimal supervision
  • Self-driven and motivated
  • Capacity to foster and maintain positive working relationships
  • Strong organizational skills
  • Ability to manage multiple tasks and meet deadlines
  • Familiarity with office equipment and software
  • Commitment to confidentiality
  • Attention to detail and accuracy
  • Excellent interpersonal and analytical abilities

Required Education

  • High School Diploma

Preferred Experience

  • Proficiency in Microsoft Office suite

Work Environment

This position operates within a professional office setting, utilizing standard office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this role:
While fulfilling the duties of this position, the employee is regularly required to communicate verbally and/or audibly. The employee frequently needs to sit, stand, walk, use hands for various tasks, and reach with hands and arms.

Travel
Some travel may be necessary for this role to ensure adequate regional coverage.

Other Duties
Please note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.


Work Authorization/Security Clearance

All employment offers from Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates offered a position in accordance with program policy and state and federal regulations. Periodically, these checks may also be conducted on current employees to ensure compliance with all applicable regulations and contracts.

EEO Statement

Equal Employment Opportunity is a core principle at Tempus Unlimited, Inc., where employment decisions from recruitment through termination are based on professional capabilities and qualifications without discrimination based on race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability, or any other characteristic established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.



Job Family: Associate

Job Function: Non-Supervisor

Pay Type: Hourly

Hiring Rate: $20.00

Compensation details: 20-20

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