Shift Leader

5 days ago


Conway, South Carolina, United States Dunkin' Full time
Job Title: Shift Leader/Superior

A Shift Leader/Superior at Dunkin' is responsible for overseeing the daily operations of the store during peak hours. They ensure that customers receive excellent service, and that the store is running smoothly and efficiently.

Key Responsibilities:
  • Leadership and Team Management: Assist the Store Manager in interviewing, hiring, training, and maintaining records of new employees.
  • Customer Service: Monitor and improve customer service standards, ensuring that customers receive courteous, accurate, and efficient service.
  • Inventory Management: Complete weekly food and paper inventory, and maintain all databases and POS systems to ensure they are up-to-date.
  • Cash Management: Assist in daily cash management functions, including managing the sales floor during peak hours.
  • Food Safety and Sanitation: Ensure compliance with standards for food safety and sanitation, and maintain a clean and safe work environment.
Requirements:
  • Experience: 2-3 years of experience in a retail environment.
  • Skills: Strong interpersonal skills, intermediate leadership and team building skills, and basic PC skills.
  • Certifications: Food Handler Certification.

Dunkin' is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we encourage you to apply for this exciting opportunity.


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