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Customer Service Representative

2 months ago

Orlando, Florida, United States Bayside Promotions Full time

**About the Role**

We are seeking a highly motivated and customer-focused individual to join our team at Bayside Promotions as a Customer Service Representative & Operations Coordinator. This role is responsible for providing exceptional customer service to clients, assisting in managing our team, and taking the lead in employee training and development.

**Key Responsibilities**

  • **Client Communication**: Fully understand client needs and provide a professional channel for communication.
  • **Client Engagement**: Create in-person conversations with existing clients and new customers to discuss product and service needs.
  • **Product Knowledge**: Maintain a working knowledge of client service and product offerings, special promotions, and track campaign results, adjusting and making recommendations as necessary.
  • **Customer Service**: Deliver a professional customer service experience to clients and customers alike, including product and service knowledge, multi-tasking, problem-solving, and add-on sales as needed.
  • **Campaign Management**: Implement client marketing plans, campaign strategies, and tactics to connect with the proper demographics, and track demographic trends.
  • **Team Collaboration**: Work closely with other teams to meet or exceed client campaign goals.
  • **Employee Development**: Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.

**What We Offer**

We are looking for a dynamic person who will add the strength of their unique industry experience and personality to our already wonderful team of committed employees.