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Night Auditor

2 months ago

Pittsburgh, Pennsylvania, United States Driftwood Hospitality Management Full time
Job Summary

The primary duties of the Night Auditor are to ensure the accuracy of front office, restaurant, and bar accounting records. This involves posting and balancing charges and settlements in a timely and efficient manner, as well as compiling information for financial records. The Night Auditor will also assist guests with check-in and check-out processes, provide hotel services information, and accommodate guests during their stay in an attentive, courteous, and friendly manner.

Key Responsibilities
  • Prepare daily Restaurant Revenue Report data by auditing Micros tapes/journals to breakdown revenue, covers, server's tips paid out, and settlements by type and cashier.
  • Run audit reports/journals, make corrections and adjustments, and handle all computer problems that might occur throughout their shift.
  • Input revenue, expenses, and allowances onto the PC to generate daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
  • Balance all revenue and settlement accounts nightly, maintain files, and reset the system for next day operations.
  • Perform other duties and responsibilities as requested by the Controller and the Assistant Controller based upon department needs.
  • Ensure all reports and back-up vouchers are complete and filed properly.
  • Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).
  • Review and correct discrepancies in the Front Desk System.
  • Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations.
  • Greet customers immediately with a friendly and sincere welcome, use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate, make appropriate selection of rooms based on guest needs, code electronic keys, certificates, and coupons as appropriate.
  • Verify and imprint credit cards for authorization using electronic acceptance methods, handle cash, make change, and balance as assigned house bank, accept and record vouchers, travelers checks, and other forms of payment, perform accurate, moderately complex arithmetic functions using a calculator, post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear English communication, input messages into the computer, retrieve messages and communicate the content to the guest, retrieve mail, small packages, and facsimiles for customers as requested.
  • Adhere to all company policies and procedures.
  • Follow safety and security procedures and rules.
  • Know department fire prevention and emergency procedures.
  • Utilize protective equipment.
  • Report unsafe conditions to supervisor/manager.
  • Report accidents, injuries, near-misses, property damage, or loss to supervisor/manager.
  • Provide for a safe work environment by following all safety and security procedures and rules.
  • All team members must maintain a neat, clean, and well-groomed appearance.
  • Assist other Front Desk Personnel when needed.
  • Perform any related duties as requested by supervisor/manager.
Requirements
  • Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.
  • Basic mathematical skills and ability to operate a 10-key by touch.
  • Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
  • Ability to access and accurately input information using a moderately complex computer.
  • Ability to read, write, and speak English sufficient to understand and communicate with employees and guests.
  • Excellent telephone etiquette skills.
  • Hearing and visual ability to observe and detect signs of emergency situations.
Physical Demands
  • Ability to stand and move throughout front office and continuously perform essential job functions.
  • Lifting up to 25 pounds maximum.
  • Occasional twisting, bending, stooping, reaching, standing, walking.
  • Frequent talking, hearing, seeing, and smiling.
Benefits
  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Room Discounts
  • Employee Food and Beverage Discounts

Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.