Part-time Retail Club Customer Service Associate

3 weeks ago


Owatonna, Minnesota, United States Bass Pro Shops Full time

Job Summary:

The Part-time Retail Club Customer Service Associate at Bass Pro Shops is responsible for providing world-class customer service to our guests while presenting them with the benefits of becoming a Bass Pro Shops CLUB member. As a key member of our team, you will be the product expert, executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching, and influencing, and regulatory compliance.

Key Responsibilities:

  • Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
  • Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops CLUB Member or provides current members with a unique and exclusive experience.
  • Executes all Bass Pro Shops CLUB operational and compliance programs.
  • Demonstrates products to customers.
  • Remains knowledgeable of advertised sales.
  • Helps meet metric goals and objectives for self and store.
  • Keeps CLUB inventory accurate and keeps the CLUB Booth clean and organized.
  • Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
  • Provides daily feedback and reports in a timely and accurate manner.
  • Provides peer coaching, recognition, and support as a CLUB advocate and representative.
  • Provides service to all areas of the store based on business need.
  • All other duties as assigned.

Requirements:

  • Minimum Degree Required: High school diploma or equivalent experience.
  • Experience: 0 to 2 Years of Experience.

Preferred Qualifications:

  • Excellent organization skills and attention to details.
  • Experience in a customer service environment.
  • Excellent verbal and written communication skills.
  • Adaptability to new processes and procedures.
  • Excellent self-motivation and initiative while unsupervised.

Estimated Salary: $14.25 - $16.50 per hour

Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions. We also offer dental, vision, voluntary benefits, 401k Retirement Savings, paid holidays, paid vacation, Bass Pro Cares Fund, and more.

Bass Pro Shops is an equal opportunity employer. We administer hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please contact us at your nearest location.



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