Government IT Service Technician

4 days ago


Bloomington, Illinois, United States Gridiron IT Solutions LLC Full time
Job Description

Gridiron IT Solutions LLC is seeking a talented IT Support Specialist to join our team. As a key member of our government IT support team, you will provide technical assistance and support to our clients, ensuring seamless IT operations and high-quality service delivery.

About the Job:

  • Provide technical support and assistance to government clients via phone, email, or in-person visits.
  • Troubleshoot and resolve complex technical issues related to IT infrastructure, software applications, and hardware devices.
  • Collaborate with cross-functional teams to identify and implement process improvements that enhance customer satisfaction and service delivery.

Key Responsibilities:

  • Respond to IT-related inquiries and issues from government clients in a timely and professional manner.
  • Develop and maintain knowledge of emerging technologies, trends, and best practices in IT support and service management.
  • Collaborate with internal stakeholders to identify and implement process improvements that enhance customer satisfaction and service delivery.

Benefits:

  • Estimated salary range: $50,000 - $60,000 per year.
  • A comprehensive benefits package, including medical, dental, vision insurance, and 401(k) plan.
  • Ongoing training and professional development opportunities to enhance your skills and career growth.


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