GAIN Service Worker

4 days ago


Chatsworth, United States JVS SoCal Full time
Job Summary

The GAIN Service Worker (GSW) is a critical member of the GAIN Program team, providing comprehensive case management to participants to help them achieve financial independence and secure full-time employment.

Key Responsibilities
  • Lead participants through the GAIN process, explaining how participating in Welfare-to-Work activities and finding employment will lead to increasingly higher levels of self-sufficiency.
  • Communicate with participants in person, by phone, and by mail, providing knowledge to review employment goals and identify and assist participants in resolving barriers to participation in job search and employment.
  • Schedule appointments, document communication and activities regarding case management, and monitor progress of participants through the program.
  • Conduct "good cause" determinations, enter data into LRS/Cal/SAWS, and comply with GAIN policy and contract requirements.
  • Maintain accurate and timely case records for participants, both hard copy and on the system monthly.
Requirements
  • Ability to work in a fast-paced, deadline-oriented work environment.
  • Exceptional time management skills.
  • Accuracy, attention to detail, and good follow-through skills.
  • Good business writing and communication skills.
  • Ability to work as a team member and independently.
  • Excellent customer service skills, patience, and tolerance in serving others.
  • Bilingual in English and Spanish highly preferred.
  • Experience working with underserved and underrepresented communities.
  • Familiarity with MS Office (Word, Excel, PowerPoint, and Outlook).
  • Ability to type a minimum of 40 wpm.
Education and Certification

High school or GED required with at least three years of case management or employment service experience in a social service environment. Associate or bachelor's degree highly preferred from an accredited college or university.

Physical Requirements and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.


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