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Retail Sales Associate

2 months ago

Lansing, Michigan, United States HomeGoods Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, maintaining a clean and organized store environment, and supporting the growth of your career.

Key Responsibilities
  • Provide exceptional customer service, engaging with all customers and embodying our customer experience principles and philosophy.
  • Support and embody a positive store culture through honesty, integrity, and respect.
  • Accurately ring customer purchases/returns and count change back to the customer according to established operating procedures.
  • Promote credit and loyalty programs to customers.
  • Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards.
  • Process and prepare merchandise for the sales floor following company procedures and standards.
  • Initiate and participate in store recovery as needed throughout the day.
  • Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance/cleanliness of the entire store.
  • Provide and accept recognition and constructive feedback.
  • Adhere to all labor laws, policies, and procedures.
  • Support and participate in store shrink reduction goals and programs.
  • Participate in safety awareness and maintain a safe environment.
Requirements
  • Possess excellent customer service skills.
  • Able to work a flexible schedule to support business needs.
  • Possess strong communication and organizational skills with attention to detail.
  • Capable of multi-tasking.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Capable of lifting heavy objects with or without reasonable accommodation.
  • Works effectively with peers and supervisors.
  • Retail customer experience preferred.
Benefits

We offer a comprehensive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more. Those who meet service or hours requirements are also eligible for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.

This position has a starting pay range of $12.00 to $12.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

At HomeGoods, we embrace the unknown⁠ - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.

Discover Different means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.