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Store Operations Leader

2 months ago

Dallas, Texas, United States Lakeshore Learning Materials, LLC Full time
Job Overview

Join Lakeshore Learning Materials, LLC, where we are dedicated to crafting innovative educational resources and delivering exceptional customer experiences for educators, parents, and children alike. Since our inception, we have evolved into a global entity, boasting a robust e-commerce platform, numerous catalogs, over 60 retail locations, and a distinguished national sales team, all supported by our esteemed supply chain division.

Are you prepared for an exciting opportunity at our Lakeshore Learning Store?
While a background in education is not mandatory, a strong willingness to learn is crucial. As a store manager, you will have the chance to cultivate a high-performing team, execute strategies to enhance store sales, and ensure our customers enjoy a memorable shopping experience—all within a dynamic and fast-paced retail environment that requires operational proficiency. It’s a challenging role, but the rewards are significant.

Exceptional customer service is at the heart of our mission.
Our enthusiastic and approachable style of exceeding customer expectations is a hallmark of Lakeshore Learning Stores across the nation. Each visitor knows that entering our stores means receiving unparalleled service and extensive product knowledge every time.

Store managers at Lakeshore excel in leading by example.
This leadership style is essential to the cohesion and success of our retail team. Every contribution matters, and we celebrate every team achievement.

Key Responsibilities

Talent Development
• Recruit and nurture a motivated, sales-oriented team
• Provide ongoing coaching and opportunities for professional growth

Service Excellence
• Exceed customer service expectations consistently
• Gather and relay customer feedback regarding product use in educational and home settings
• Foster unique and lasting relationships with our clientele

Revenue Growth & Operational Efficiency
• Optimize sales while managing controllable costs
• Ensure visual merchandising and signage meet company standards
• Adhere to retail policies and procedures as outlined by the company

Qualifications

Essential Skills & Attributes
• A passion for delivering outstanding customer service
• A proactive and positive management approach
• Strong communication and training capabilities
• Excellent organizational and time management skills
• Ability to embody and reinforce company standards with the team
• A strong desire to acknowledge and celebrate achievements
• Capability to provide and accept constructive feedback
• Proficiency in multitasking to address various demands

Requirements

Experience
• 3–5 years of experience in retail management
• Flexibility to work varied hours, including evenings and weekends
• Familiarity with retail POS systems

Benefits Package

Your commitment deserves a comprehensive benefits package:
• Competitive salary
• Comprehensive medical and dental coverage
• 401(k) retirement savings plan
• Generous employee discount
• Quarterly bonus opportunities

Equal Employment Opportunity Policy
At Lakeshore, we select team members based on skill, merit, and exceptional talent, ensuring a diverse and inclusive workplace.