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Customer Service Ambassador

2 months ago

Denver, Colorado, United States PCs for People Full time
About the Role

We are seeking a dedicated and enthusiastic Retail Customer Service Representative to join our dynamic team at PCs for People. As the primary point of contact for customers, you will be responsible for assisting and guiding them throughout their technology shopping journey.

Key Responsibilities:
  • Customer Interaction: Greet and welcome customers with a friendly and approachable demeanor, creating a warm and inviting atmosphere in the store.
  • Phone and Email Support: Handle phone calls and emails with impeccable customer service, providing accurate and helpful information about products, promotions, and policies.
  • Order Processing: Process and approve online orders efficiently and accurately.
  • Product Knowledge: Actively listen to customers' inquiries, concerns, and feedback, providing accurate and helpful information about products, promotions, and policies.
  • Account Management: Assist customers in establishing accounts and locating products within the store, suggesting suitable alternatives, and explaining product features and benefits.
  • Transaction Processing: Process customer transactions efficiently and accurately using the PCSCRM and point-of-sale (POS) system, handling cash, credit cards, and other payment methods and verifying and documenting customer eligibility.
  • Return and Exchange Policy: Handle product returns, exchanges, and refunds in accordance with company policies, ensuring a smooth and positive resolution for the customer.
  • Store Environment: Maintain an organized and visually appealing store environment by arranging merchandise, restocking shelves, and ensuring product displays are attractive and well-maintained.
  • Conflict Resolution: Address and resolve customer complaints or issues professionally, escalating to management when necessary to ensure customer satisfaction.
  • Product Knowledge: Stay up-to-date with product knowledge, promotions, and company policies to provide accurate and consistent information to customers.
  • Team Collaboration: Collaborate with team members to achieve store goals and maintain a positive work environment.
  • Inventory Management: Assist in inventory management by conducting regular stock checks and reporting discrepancies to management.
  • Training and Development: Participate in training sessions and workshops to enhance customer service skills and stay informed about new products and services.
Requirements:
  • Education: High school diploma or equivalent; a college degree is a plus.
  • Language Proficiency: Full Professional Proficiency in English & Spanish.
  • Experience: Previous experience in retail or customer service is preferred but not mandatory.
  • Communication Skills: Excellent communication and interpersonal skills with a customer-focused approach.
  • Problem-Solving Skills: Strong problem-solving abilities and the ability to handle challenging situations with tact and diplomacy.
  • Technical Skills: Proficiency in using a computer, POS systems, and other retail software applications.
  • Schedule: Flexible schedule, including availability to work weekends.
  • Physical Ability: Physical ability to stand for extended periods and lift moderately heavy items when necessary.
Desired Skills/Qualifications:
  • Interest in Technology: Interest in computers, internet, people, and technology.
  • Community Focus: Passion for making a positive impact in the community.
  • Adaptability: Possess the ability to have grace when working under pressure.
  • Empathy: Exhibits compassion and empathy.
  • People Skills: Enjoys working with a wide variety of people in many different situations.
  • Self-Directed: Self-directed, self-motivated, strong analytical thinker.