Bank Service Representative

4 weeks ago


Lowell, Massachusetts, United States SOMERSET SAVINGS BANK SLA Full time
Job Summary

As a Bank Teller at Somerset Savings Bank, you will be responsible for providing exceptional customer service to our clients. This role involves greeting customers, answering questions, and directing them to the appropriate party. You will also be responsible for processing banking transactions, including deposits, withdrawals, and check item redemption. Additionally, you will balance currency, coin, and checks in the cash drawer daily and prepare corresponding proof sheets.

Responsibilities

* Greet customers and provide friendly and efficient customer service in person and/or over the telephone
* Process banking transactions, including deposits, withdrawals, and check item redemption
* Balance currency, coin, and checks in the cash drawer daily and prepare corresponding proof sheets
* May be responsible for all closing procedures of the branch facility
* Has working knowledge of bank products and services
* Actively participates in the Bank's Sales program, suggesting and selling products and services to new and existing customers face-to-face, by telephone, or by mail
* Be familiar with and adhere to banking regulatory and reporting requirements
* May be responsible for assuring daily proof and upkeep of ATM
* May open accounts for new and existing customers
* Maintain current knowledge of all position-related procedures and compliance
* Comply with all Bank-issued policies, including the Information Security/Cybersecurity Policy, Acceptable Use Policy, and Internet Access and E-Mail Use Policy, and any other Information Security and/or Cybersecurity communications/directives received from Management
* Satisfactorily complete all required training
* Proficiently read, write, and speak the English language
* Perform additional duties as assigned by management necessary to maintain an efficiently run office, including cross-training in other Department or Bank functions
* Ability to work varied hours/days as business dictates
* May travel to Bank or other locations for job-related functions

Requirements

* Successfully completed or actively in progress to complete a high school diploma or equivalent
* Proficiently read, write, and speak the English language

Benefits

* Retirement plan
* Health insurance
* Paid days off
* Overtime rate paid for Saturday hours worked

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