Equipment Service Supervisor

6 days ago


Miami, United States VetJobs Full time
Job Summary

VetJobs is seeking a highly skilled Service Operations Manager to join our team. As a key member of our Service Department, you will be responsible for providing exceptional customer service, managing work orders, and ensuring the efficient operation of our shop functions.

Key Responsibilities:
  • Assist the Service Department with customer service needs, including phone calls and technical support.
  • Manage work orders, including planning and scheduling jobs, and ensuring timely completion.
  • Assist in the appraisal and quoting of repair work, and discuss with the Service Manager the service required.
  • Schedule shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
  • Process warranty claims and assist in establishing or adjusting work procedures to meet schedules and deadlines.
  • Supervise all shop activities when the Service Manager is away from the branch.
Requirements:
  • Valid Driver's License
  • Supervisor experience
  • High school diploma or equivalent with one-year post-high school education in heavy equipment or two years mechanical experience as a service technician.
  • A 2-year degree and familiarity with industrial equipment, such as construction or forestry equipment, is preferred.
  • Organization and communication skills must be highly developed.
  • Computer skills need to be broad-based.
Working Conditions:

The work environment is typically quiet, with occasional exposure to wet and/or humid conditions, moving mechanical parts, and outside weather conditions.


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