Customer Service Representative II

6 days ago


Fremont, Ohio, United States Civista Bank Full time
Job Summary:
We are seeking a highly skilled Customer Service Representative II to join our team at Civista Bank. As a Customer Service Representative II, you will be responsible for opening new accounts, completing loan applications, responding to customer inquiries and requests while identifying opportunities to expand current banking relationships. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. The ideal candidate will have 3-5 years of previous teller experience and a high school diploma or equivalent.

About Civista Bank:
Civista Bank is a community bank committed to delivering exceptional customer service and providing innovative banking solutions to our customers. We strive to make a positive impact on the communities we serve through our banking services and philanthropic efforts.

Salary:
The estimated salary for this position is $45,000 - $60,000 per year, depending on experience. Benefits include health insurance, retirement plan, and paid time off.

About the Job:
This is a full-time position that requires daily interaction with customers to build relationships and identify opportunities to expand current banking relationships. The Customer Service Representative II must adhere to regulations, follow policies and procedures to ensure safety and soundness of customers and the bank. Additionally, this role involves developing an expansive knowledge of products and services to fulfill customer needs, driving sales production, and ensuring operational tasks are followed and completed daily.

Key Responsibilities:
  • Daily engagement of customers to build relationships.
  • Adhere to regulations, following policies and procedures to ensure safety and soundness of customers and the bank.
  • Develop an expansive knowledge of products and services to fulfill customer needs, driving sales production.
  • Ensure operational tasks are followed and completed daily.


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