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Customer Service Ambassador

2 months ago

Williamsburg, Virginia, United States Loyalty Automotive Full time
{"Job Title": "Customer Service Greeter", "Job Summary": "We are seeking a highly skilled and customer-focused individual to join our Service Department as a Customer Service Greeter. In this role, you will be the first point of contact for service clients arriving at our dealership, providing a warm and welcoming reception and directing clients into the service drive in an organized manner.", "Key Responsibilities": "
  • Prepare appointment packets for incoming service clients.
  • Prepare appointment log for incoming service clients.
  • Organize and maintain an inventory of appointment hats for the service drive system.
  • Place and move service drive cones, organize their layout, and maintain the inventory.
  • Prepare the service drive for client arrival each day, moving, or coordinating the movement, of any vehicles left in the service drive from the previous day's business.
  • Greet service clients arriving at the dealership. Locate the client's name on the appointment log and locate the appointment packet associated with that specific client.
  • Direct the flow of client traffic heading into the service drive.
", "Requirements": "
  • High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of the organization.
", "Work Environment": "The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.", "Language": "English"}