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Housekeeping Operations Manager

2 months ago

Denver Colorado, United States Sage Hospitality Full time
Job Overview

The Housekeeping Manager plays a pivotal role in ensuring the cleanliness and sanitation of our hotel, guest rooms, public areas, laundry, and other assigned spaces. This position requires exceptional leadership, communication, and team-building skills to effectively manage associates and maintain impeccable standards of cleanliness and upkeep.

Key Responsibilities
  • Direct, interview, hire, counsel, and schedule work duties for Housekeeping associates.
  • Lead pre-shift meetings to communicate arrivals, departures, identify VIPs, delegate room assignments, and duties.
  • Assist the Executive Housekeeper in interviewing and selecting new associates for hire.
  • Monitor Housekeeping staff productivity and efficiency, recommending promotions or changes in their status as needed.
  • Assist the Executive Housekeeper in handling employee complaints and grievances, and disciplining them up to termination when necessary.
  • Determine materials, supplies, and tools to be used or merchandise to be bought, stocked, and sold.
  • Supervise and inspect the cleaning of guest rooms, turndown service, public areas, and back-of-house spaces, ensuring compliance with accident/loss prevention programs, SOPs, and health/sanitation standards and regulations.
  • Implement emergency training and procedures to protect hotel guests, staff, and company assets.
  • Issue assignments to staff, reviewing special requests and areas of concentration to ensure a smooth Housekeeping operation.
  • Issue supplies/goods to staff at the beginning of the shift to control inventory and ensure proper supplies are available while controlling expenses.
  • Respond to guest requests, concerns, and problems to ensure guest satisfaction, logging items into the Lost and Found and answering inquiries to maintain controls and ensure guest satisfaction.
Qualifications
  • One to two years of post-high school education.
  • Experience required by position is from one to two years of employment in a related position with this company or other organization(s).
  • Self-starting personality with an even disposition.
  • Ability to meet standards of appearance.
  • Can communicate well with guests.
Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Pushing a vacuum cleaner along the length of a hallway.
  • Carrying supplies from the department to the assigned floor.
  • Carrying dirty linen to the laundry shoot.
  • Removing room service trays and carrying dirty dishes to the service area.
  • Bending and kneeling to dust, requiring bending and kneeling to reach all areas.
  • Ability to communicate with guests, housekeepers/main linen room attendant, and supervisor.
  • Ability to assess required reactions to meet standards.
  • Mobility - movement to reach all areas of responsibility, including shelves, windows, ledges, pipes, under and around furniture.
  • Continuous standing - continuously standing and/or walking to accomplish all that is required for the position.
  • Climbing stairs - approximately 40 steps, 15% of a 40-hour week.
Benefits
  • Unlimited paid time off.
  • Eligible to participate in Sage's bonus plan.
  • Free covered garage parking.
  • Complimentary RTD Ecopass.
  • Medical, dental, and vision insurance.
  • Eligible to participate in the Company's 401(k) program with employer matching.
  • Health savings and flexible spending accounts.
  • Basic Life and AD&D insurance.
  • Company-paid short-term disability.
  • Paid FMLA leave for up to a period of 12 weeks.
  • Employee Assistance Program.
  • Great discounts on Hotels, Restaurants, and much more.
  • Eligible to participate in the Employee Referral Bonus Program, up to $1,000 per referral.