Information Technology Specialist

3 weeks ago


Dimondale, Michigan, United States State of Michigan Full time
About the Position

The State of Michigan is seeking a highly skilled Information Technology Technician to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance to State of Michigan employees and partners.

Responsibilities
  • Log and track requests received from clients
  • Investigate, evaluate, and resolve reported support issues and requests
  • Provide technical assistance in the implementation of technology and automation initiatives
  • Install and maintain hardware and software
  • Serve as a troubleshooter in the implementation and use of workstations and associated software and hardware
  • Answer technical phone lines
Requirements
  • Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum
  • Significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum
  • An associate's degree or higher in information systems, data processing, electronics technology, or microcomputer systems
  • Experience supporting desktop, laptop, and tablet hardware
  • Experience supporting software
  • Experience with System Center Configuration Manager SCCM (SMS)
  • Experience with Active Directory
  • Experience with Mobile Devices (iPhone, iPads)
  • Experience with deploying new computer systems
Benefits

The State of Michigan offers a comprehensive benefits package, including health, mental health, dental, and vision insurance, life insurance, long-term-disability insurance, and retirement programs. We also offer alternative and remote work schedules, tuition reduction, and professional development opportunities.

About the State of Michigan

The State of Michigan is a leading employer in the state, offering a wide range of career opportunities in various fields. We are committed to providing a positive and inclusive work environment that supports the well-being and success of our employees.



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