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Account Representative

4 weeks ago

Missouri City, Texas, United States Mariner Finance Full time
Job Summary

We are seeking a highly motivated and goal-oriented individual to join our team as an Account Representative at Mariner Finance. As a key member of our sales and collections team, you will be responsible for providing exceptional customer service, analyzing credit and financial information, and achieving consistent results in meeting or exceeding individual and branch goals.

Key Responsibilities:
  • Provide exceptional customer service by proactively solving problems and presenting loan solutions based on customer needs.
  • Process credit loan applications and analyze credit and financial information for current and potential customers.
  • Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
  • Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
  • Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
  • Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
Requirements:
  • Minimum of one (1) year of experience in a customer service or sales position.
  • High school diploma or equivalent.
  • Reliable transportation required.
  • Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
  • Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs.
  • Ability to complete essential duties/functions in a timely, accurate manner.
  • Demonstrated problem-solving skills and interpersonal skills in demanding situations.
Preferred Qualifications:
  • Cash Handling, selling and/or collecting experience.
  • Some college coursework.
  • Bilingual fluency in Spanish/English.
Physical Demands:

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.