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Bilingual Support Specialist

2 months ago

Grand Rapids, Michigan, United States Baudville Brands Full time
About the Opportunity

Baudville Brands is seeking a highly motivated and service-oriented individual to join our team as a Customer Service Representative. As a key member of our Client Services team, you will be responsible for providing exceptional support to our clients and their employees.

Key Responsibilities
  • Provide timely and effective support to clients via phone, email, and other communication channels.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless communication and issue resolution.
  • Maintain accurate records of customer interactions and issues.
  • Develop and maintain strong relationships with clients to ensure high levels of satisfaction and loyalty.
Requirements
  • High school diploma or equivalent required; associate's degree preferred.
  • 2-5 years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in computer software and technology.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to make a meaningful impact on our clients' success.
Our Culture

Baudville Brands is a values-driven organization that prioritizes employee engagement, customer satisfaction, and community involvement. We believe in fostering a positive and inclusive work environment that encourages collaboration, creativity, and innovation.