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Bakery Operations Supervisor

3 months ago

San Angelo Texas, United States H-E-B Full time

Key Responsibilities:
H-E-B seeks enthusiastic and dedicated Partners who are ready to engage in hard work while delivering exceptional customer service.

Regardless of your background or career stage, we invite you to become part of our community where our People are our priority.


As a Bakery Operations Supervisor, you will oversee the comprehensive management, coordination, and assessment of the Bakery division, ensuring that our Customers receive outstanding service.

You will lead a team of Partners.


Upon meeting eligibility criteria, you will have the opportunity to become a stakeholder in the company, so we are looking for dedication, diligence, and a commitment to quality and customer satisfaction.

'Partner-owned' signifies that our most valuable assets—our People—drive the innovation, growth, and success that establish H-E-B as a leader in omnichannel retailing.

Do you possess:
A PASSION FOR PEOPLE... a commitment to ensuring that your Customers and Partners are prioritized?

A BUSINESS ACUMEN... the expertise to merge top-notch customer service with effective merchandising and sales strategies?

A DRIVE FOR SUCCESS... the capability to achieve sales targets in a dynamic environment while managing multiple tasks simultaneously?

We are in search of:
- a certified Bakery Specialist or equivalent (e.g., RBA-certified Master Baker) or

  • Completion of the School of Retail Management (SORM) training: a thorough training program designed for prospective H-E-B Partners committed to a managerial career in H-E-B store operations
- experience in team leadership, inventory management, and loss prevention

- strong communication and organizational abilities

- capacity to supervise and mentor a high-volume production team

What does the role entail?

Management Duties:

  • Primarily utilizes independent judgment to make employment-related and business decisions, or effectively recommends such decisions, including product and departmental strategies, hiring, promotions, disciplinary actions, and resolving Partner-related issues
  • Trains participants in the School of Retail Management (SORM) and School of Retail Leadership (SORL)
  • Supports all Partners in the department with their responsibilities; provides coaching and evaluations as necessary
  • Holds Partners accountable for adherence to Standard Operating Procedures (SOPs)
  • Develops work schedules, places product orders, manages inventory, and oversees departmental budget and payroll

Production Responsibilities:

  • Formulates the production strategy; ensures accurate quantities are produced
  • Maintains appropriate product levels through weekly assessments of production needs
  • Monitors showcase production and tracks product freshness
  • Accountable for the outcomes of the Bakery Scorecard

Sales Responsibilities:

  • Implements merchandising initiatives and boosts sales by producing the right variety and quantity of bakery items daily
  • Responsible for a diverse product range and significant sales volume
  • Enhances departmental contributions by effectively managing inventory and minimizing losses
  • Upholds the highest standards of customer service through personal example, compliance with SOPs, and accountability

Food Safety and Sanitation:

  • Ensures adherence to federal, state, and H-E-B policies and standards for food safety and sanitation
  • Maintains the safety and cleanliness of equipment and the department; upholds sanitation standards throughout the workspace
What is your background?

  • 3+ years of leadership experience
  • Certified Bakery Specialist or equivalent (e.g., Retail Bakery Association-Certified Master Baker preferred)
  • Completion of H-E-B School of Retail Management (to be completed upon hire)
  • Food Safety certification
  • Forklift and power jack training
Do you have the qualities to excel as an H-E-B Bakery Department Supervisor?

  • Advanced interpersonal and verbal/written communication skills
  • Strong leadership capabilities
  • Analytical thinking skills
  • Organizational and planning skills
  • Feedback and coaching skills
  • Proficiency in computer applications, including MS Office (Word, Excel) and H-E-B systems
  • Ability to adapt to high-pressure situations and manage change effectively
  • Capacity to handle multiple priorities and shift focus between tasks
  • Ability to delegate responsibilities effectively
Can you...

  • Operate in a fast-paced retail environment
  • Stand and lift up to 50 pounds occasionally
  • Stand, walk, bend, reach, kneel, squat, and stretch throughout your shift
  • Demonstrate hand and finger dexterity
  • Safely navigate around moving mechanical equipment
  • Work in a cooler environment regularly and in extreme cold occasionally
  • Work in high heat conditions from ovens and fryers
  • Commit to extended hours and varying schedules as required by the business