Customer Experience Ambassador

3 weeks ago


Manhattan Beach, California, United States Smashburger Full time

Job Summary:

We are seeking a highly motivated Customer Experience Ambassador to join our team at Smashburger. As a Guest Service Expert, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

About the Role:

This is a full-time position that requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. You will be responsible for processing POS transactions, handling cash accurately, and maintaining a clean and organized workspace.

Key Responsibilities:

  • Ensure each guest receives Gold Standard service
  • Be knowledgeable of all menu items and make suggestions/answer questions
  • Process POS transactions and accurately follow cash handling procedures
  • Personalize food delivery to the guest
  • Visit tables after food delivery to ensure guests have everything they need

Requirements:

To be successful in this role, you must have excellent communication skills, a positive attitude, and the ability to work effectively in a team environment. You should also be comfortable with technology and able to learn new systems quickly.

What We Offer:

In return for your hard work and dedication, we offer a competitive salary range of $15-$18 per hour, depending on experience. You will also receive comprehensive training, opportunities for career advancement, and a fun and dynamic work environment.



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