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Maintenance Supervisor

2 months ago

Detroit, Michigan, United States Aramark Full time

Job Summary

The Maintenance Supervisor at Aramark is responsible for sustaining daily facing relationships with clients and occupants to fully support their focus on core business operations. The successful candidate will optimize responsiveness, reliability, and quality service across all areas of the facility.

Key Responsibilities

  • Know and uphold Aramark's policies, procedures, and Service Agreement to ensure customers and tenants can focus on their core business.
  • Respond to client and occupant needs, priorities, and concerns in directing the priorities and flow of all work within and across the site, optimizing resources for responsiveness and service quality.
  • Assign daily work activities, conduct shift-start safety briefings, authorize absences, and approve hourly time and attendance records.
  • Support the Business Performance Data (BPD) Board reporting process, ensuring accurate and timely population of daily data.
  • Constantly communicate with the team to monitor data integrity, work request/work order requests, and accuracy.
  • Review performance and customer feedback with clients and occupants for potential process and operational improvements.
  • Audit and review work order process from initial client request to completed work histories to create opportunities to improve data integrity, user proficiency, work instructions, work histories, work planning, and reporting.
  • Perform audits and analysis of equipment maintenance, instructions, lubrication, and baseline predictive/preventive maintenance, scheduled inspections, adjustments, and overhauls of critical components.
  • Monitor status and completion rates and work-order ageing. Support operations in resolving open items, reassignment, or escalation and ensure clients are informed of outcomes and roadblocks.
  • Ensure that the scheduling of urgent work does not impair operational reliability through unintended consequences.

Requirements

  • Minimum of 2-5 years of relevant experience.
  • Knowledge of integrated facility operations and systems maintenance in an engineering/research or manufacturing environment, with significant responsibility for client relations.
  • Computer skills including MS Office suite, including project management software, Outlook, Excel, and utilization of mobile/handheld technology.
  • Adaptability to work in a diverse environment, focus on client satisfaction under high-stress conditions, and organize an effective response to day-to-day requirements and one-of-a-kind extremes.
  • Communications skills that invite credibility, loyalty, trust, and commitment among key stakeholders in operations, critical facilities, events, and line supervisors.