Surgical Scheduler
3 days ago
We're committed to delivering exceptional healthcare services, and we're looking for a skilled Surgical Scheduler to join our team. As a Surgical Scheduler, you'll play a vital role in ensuring the smooth operation of our hospital's outpatient-based services.
Key Responsibilities:
- Schedule appointments for hospital outpatient-based services, including changing and canceling appointments as needed.
- Provide accurate and detailed information to patients regarding test results and work with patients to reschedule procedures as needed.
- Interface with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
- Support checkout at Gastroenterology's ambulatory office, scheduling patients for procedures after office visits.
- Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed calls for scheduling requests.
- Responsible for the integrity of pre-registration, including accurate healthcare coverage.
- Escalate operational, provider, or patient complaints along with other critical matters to leadership.
- Knowledge of medical insurance and billing processes.
Requirements:
- 2-3 years of experience in a medical or office setting.
- Medical Assistant Certificate preferred.
- Outstanding organizational skills, typing 35-45 WPM, medical transcription required.
- High School Diploma or Equivalent required.
We offer a comprehensive benefits package, competitive rates, and opportunities for professional development. Our team is dedicated to delivering exceptional patient care, and we're committed to making a positive impact in our community.
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