Head of Technical Consultancy
2 weeks ago
Oracle is seeking an experienced CX Cloud Consulting Technical Manager to lead the design and delivery of Oracle's CX consulting service offerings for Oracle Field Service Cloud. As a key member of our team, you will be responsible for creating functional and technical designs of complex engagements, ensuring high-quality, integrated software solutions within time and budget constraints.
Key Responsibilities:
- Lead the creation of functional and technical designs of complex engagements
- Implement innovative solutions as an acknowledged independent subject matter expert within Oracle
- Responsible for technical set-up, standards, design, implementing, and communicating best practices for project teams throughout project execution
- Analyze business needs to help ensure the Oracle solution meets the client's objectives by combining industry best practices, product knowledge, and business acumen
- Exercise judgment and business acumen in selecting methods and techniques to deliver functional solutions on non-routine and complex aspects of applications and technology installations
- Lead client workshops across multiple stages of the project lifecycle, effectively consulting with management of client organizations and influencing client leadership as a trusted advisor
- Design, build, and test high complexity integrations to/from Oracle Cloud Applications
- Responsible for QA review at each phase of the project lifecycle
- Identify issues and risks impacting the project, propose and act upon options for resolution, and escalate as appropriate
- Proactively monitor application quarterly releases, determine impact, and communicate with clients
- Identify as a solution set owner by continually growing product, functional, technical, and industry knowledge through training/certification
Requirements:
- Bachelor's Degree preferred
- A strong record of accomplishment with 5+ years of Oracle Field Service Cloud delivery experience (including gathering business requirements, gap analysis, designing demos, UAT and SIT and system configuration)
- Able to travel as needed; Proven ability to operate in a networked environment (matrix-model, multiple reporting/interaction-lines)
- Fluent with written and spoken English
What We Offer:
- Comprehensive benefits package including medical, dental, and vision insurance, short-term disability and long-term disability, supplemental life insurance, health care and dependent care Flexible Spending Accounts, pre-tax commuter and parking benefits, flexible vacation, 11 paid holidays, Employee Stock Purchase Plan, financial planning, and group legal
About Oracle:
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. Oracle careers open the door to global opportunities where work-life balance flourishes. We put our people first with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
Oracle is an Equal Employment Opportunity Employer.
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