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Retail Customer Support Supervisor
2 months ago
As a **Customer Service Associate Team Leader**, you will play a crucial role in supporting the daily functions of our retail environment. Your leadership will guide team members to deliver exceptional service while maintaining operational excellence.
Key Responsibilities- Assist the Team Leader in overseeing daily activities, including financial management and special initiatives.
- Guide and nurture Team Members to enhance their skills and performance.
- Provide exemplary customer service to ensure a positive shopping experience.
- Meet and uphold retail execution standards consistently.
- Collaborate with the Team Leader to meet budgetary and staffing objectives.
- Address customer inquiries and resolve team-related challenges effectively.
- Assess and provide feedback on Team Member performance.
- Act as the primary point of contact in the absence of the Team Leader.
- Communicate and embody the company’s vision and objectives.
- Encourage a supportive and collaborative team atmosphere.
- Recruit, train, and guide new Team Members.
- Passionate about mentoring and developing others.
- In-depth knowledge of products and services.
- Strong leadership qualities and sound decision-making skills.
- Proficient in Microsoft Office and relevant operational software.
- A minimum of 18 months in a retail setting, with at least 6 months in a supervisory role.
- Ability to lift up to 50 pounds.
- Capable of standing or walking for 6-8 hours daily.
- Comfortable with bending, twisting, and reaching as needed.
- Exposure to cleaning agents and varying environmental conditions.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
The hourly wage for this role is **$35.00**. Whole Foods Market provides health insurance, retirement plans, employee discounts, paid time off, and various other benefits. Eligibility for these benefits is determined at the time of hire.
Whole Foods Market is committed to equal employment opportunities, hiring based on qualifications and business needs. We encourage interested candidates to apply through our official channels.
