Customer Service Representative

5 days ago


Independence, Iowa, United States H&R Block Full time
Company Overview
H&R Block is a renowned tax preparation and financial services company that prioritizes helping individuals and businesses achieve their goals. Our mission is to provide exceptional service, expert guidance, and innovative solutions to empower our clients.

As a seasoned professional in the industry, you'll be part of a dynamic team committed to making a positive impact in the lives of our clients.

Compensation Package
We offer a competitive salary of $45,000 per year, comprehensive benefits, and opportunities for career growth and development.

Job Description
This role is responsible for providing top-notch customer service, ensuring client satisfaction, and maintaining a clean and organized workspace.

Responsibilities:
  • Answer phones and greet clients in a personalized, friendly manner.
  • Match clients with the best-suited tax professional for their needs.
  • Schedule clients according to their preferences.
  • Ensure all client needs are met during service.
  • Maintain office cleanliness and organization.

Requirements:
To succeed in this role, you should possess:
  • Experience working in a fast-paced environment.
  • Previous experience in customer service or a related field.
  • Ability to multitask and prioritize tasks effectively.
  • Strong organizational and time-management skills.

Benefits
We're committed to the well-being of our associates and offer a range of benefits, including:
  • A comprehensive employee assistance program.
  • A wellbeing program to promote healthy habits.
  • Neurodiversity and caregiver support.
  • Variety of discounts on everyday items and services.
  • Medical coverage, 401k retirement savings plan, and employee stock purchase plan.

The Community You Will Join
You'll be part of a connected culture where trust, care, and connections drive collaboration and innovation. We value diversity and inclusion, creating an environment where everyone feels welcome and empowered to grow.

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