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Front End Supervisor

4 weeks ago

Albany, New York, United States Hannaford Supermarkets Full time
Role Summary
As a Customer Service Team Leader with Hannaford Supermarkets, you will play a critical role in ensuring that our customers receive exceptional service. You will be responsible for overseeing the daily operations of our store, managing a team of front end and service desk/kiosk associates, and maintaining a clean and safe shopping environment.

About the Company
Hannaford Supermarkets is a leading retail grocery company that is dedicated to providing exceptional customer service and quality products. We are committed to excellence and strive to be the best supermarket in the country. With over 180 stores across the Northeast, we offer a wide range of products and services to our customers, including fresh produce, meat, dairy, bakery, deli, floral, and pharmacy services.

Salary and Benefits
The salary for this role is between $17.35 - $24.75 per hour, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. In addition, you will receive a competitive bonus structure and opportunities for advancement within the company.

Key Responsibilities
The Customer Service Team Leader will be responsible for:
* Leading and managing a team of front end and service desk/kiosk associates
* Maintaining a clean and safe shopping environment
* Ensuring that all customers receive exceptional service
* Managing inventory levels and ordering supplies as needed
* Collaborating with other departments to achieve business objectives

Requirements
To be successful in this role, you must have:
* A high school diploma or equivalent
* At least two years of experience in a retail or customer service role
* Excellent communication and leadership skills
* Ability to lift up to 25 pounds and stand for long periods of time

Work Environment
This is a fast-paced environment with a high volume of customers. You must be able to work effectively in a team setting and maintain a positive attitude even in stressful situations. You will be required to wear a uniform and name tag while on duty.